Jake Alexander Hair & Body Sanctuary

Salon
98a Blackburn Road, Accrington BB5 1LL 98a Blackburn Road, Accrington BB5 1LL Directions
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18% of 11 customers recommended

Deals (4)

Comments

250
95 Tips
Report | a month ago
Had a treatment here recently and would advise people to save their money. Had a back massage in a cold room with a therapist with flu! I couldn't wait to leave and the rooms were so cold-not good when you are only half dressed. AVOID.
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Report | 4 months ago
Tasks the voucher was not valid, then we said it was until 27/9 they took a booking for a hots stones massage and Indian head massage. On the day of the treatments they rang to say they had doubled book and could not honour my appointment. I spoke to Groupon to get a refund and they advised if I got confirmation that the appointment was cancelled on an e-mail they would give the refund. I have e-mailed the salon 3times and rang twice and still have not got the e-mail. DO NOT USE THIS SALON.
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Report | 7 months ago
They changed my appointment time, plus they then had me waiting for 45 minutes. Even though they knew it was a very busy afternoon seeing as I was getting married the following day!
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Report | 7 months ago
we had the aromatherapy massage, the hydrating facial massage and the Indian head massage and can thoroughly recommend. The staff were lovely and went out of their way to make this an enjoyable experience. We were not rushed and they spent time explaining procedures. Thank you so much.
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Report | 8 months ago
Disorganised chairs, not offered a drink and nails looked bad next day
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Report | 9 months ago
Absolutely digusting service, cancel at last minute twice, been waiting for Mt treatments for 3 months now. Would stay well clear!
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Report | a year ago
Worst groupon and worst massages I have ever had. OK, when advertised as 3x40min treatments I didn't quite expect full 2 hours. But arrived at 9.25 for 9.30, massages didn't start until 9.50 after long discussion about which of the advertised treatments they couldn't do (sports massage, reflexology) and then we were subjected to the most pathetic massages in history. The body massages were pretty poor, but the foot massages were I think delivered by Vicki Pollard (can't be bothered!). How that girl has a job doing treatments is a salon I cannot understand. Luckily the massages finished at 11.05 (so we had 1 hr 15 mins for 3x40 min massages, but to be honest we were so glad just to get out of there. Sorry to be so blunt, but we have numerous massages/beauty treatments in the past and this experience was nothing short of horrendous.
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Report | a year ago
They messed up our booking so we didn't receive our treatment they were also very rude. I have paid £45 for nothing and neither the salon or Groupon seem to want to return my money
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Report | a year ago
an overall poor experience ranging from staff not knowing what was going on. Customers drinking bottles of lager. Shellac nails that are just nail varnish and completely smudged when I got home. I have had shellac nails done on numerous occasions and never had an end result like this.... Very disappointed.
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Report | a year ago
Thank you for a very pleasant experience we thoroughly enjoyed our pampering and would definately recommend you to family and friends.
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