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Serenity

The derbyshire hotel, South Normanton, Derbyshire DE55 2EH Directions
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From Our Editors

The 4* Derbyshire Hotel offers over 150 bedrooms, as well as restaurants, a bar, and a variety of conference facilities, at a convenient location just off the M1. The venue also provides extensive leisure facilities, including a spa, swimming pool and gym, and can cater for various functions and special occasions, such as weddings.

Comments

Report | 2 years ago
Took my friend for her birthday. I was disappointed to drive up to a holiday inn as was expecting a slightly swankier hotel in all honesty. We got there at 9.30am and we’re handed a form to complete, a robe, towel, locker key and slippers which was great, however my robe and towel both had stains on unfortunately. We got changed in the rather small changing facilities and walked through to find that there were no seats available, so we put our stuff on a window sill and waited. The nice lady behind reception made us both a hot drink but I did have to ask for it, as there was no mention when I arrived. We went in the pool, steam room and jacuzzi and then I went up to ask about pre-ordering lunch about 12pm. The man behind reception couldn’t find a menu and came back to me twice and then said I should just go to the cafe when I was ready, but I insisted we wanted to pre-order as the woman told us that food could take up to 1 hour from ordering; he then disappeared and came back with a menu. We got changed (as you have to) to go have lunch and even with the 20% discount it was still over priced unfortunately. The food was okay though. We then had our treatments, which was definitely the best part of the day by far. I had a scalp massage and a back, neck and shoulder massage by Courtney, she was fab! My friend had a massage and her nails done, but only one hand got two coats of the polish for some reason. All in all I would say it was slightly overpriced for the experience but we enjoyed it, which is the most important thing.
Report | 3 years ago
Great massage and treatments. Top class
Report | 3 years ago
I gave it 3 stars just because of the treatments, which were great. It was noisy. The spa area is accessible to hotel guests, which includes children, and adults who behave just as bad! People were jumping into the poo and using mobile phones (when it clearly said these were not allowed). The spa was so small we couldn't get away from it. There were only 9 loungers, we got the only 2 left. They were uncomfortable. The matresses's were an inch thick. On the plus side, the staff were great and the treatments were worth the price on their own. Would we go back? No we wouldn't. In my view, if you are going to a spa you need peace and quiet and a comfy lounger.
Report | 3 years ago
Positive- Great back massage Pool small but still enjoyable Spa was relaxing Negative- Not offered complimentary drink on arrival. Only 2 changing rooms/showers. Steam room had an unpleasant smell. Gel nails looked terrible, really poor application.
Report | 3 years ago
Staff were lovely Treatments were lovely. I had back shoulder and neck massage plus pedicure
Report | 3 years ago
Very relaxi
Report | 3 years ago
Excellent staff, the treatments were 5*
Report | 3 years ago
Great brill massage
Report | 3 years ago
Great place but booking was a nightmare. Call backs never happened even when two of us tried. When we did get through dates weren't available because it had taken us that long to talk to anyone! In the end an apology was given and we were given the date we asked for which was great. Hence the rating.
Report | 3 years ago
Very small pool area, not enough loungers or seats to sit in between treatments. Decor needs total upgrade. Massage was good but overall not worth the visit unless you happen to be staying overnight. Would not class as a spa day as it wasn’t just small pool, sauna steam room which was overcrowded and not enjoyable only managed to stay two hours as no suitable areas to relax

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