About this Business
10:00 AM - 5:30 PM
From Our Editors
Stylists are titled from Specialist through to Master and Guru at Rapunzel Salon, where a long mane of cutting, styling and colouring services is rolled out. The Aveda salon is open Tuesday to Saturday and sits pretty next to High Barnet underground station.
The whole experience was great. I was a bit worried at the beginning as I wasn't sure I'd get the haircut I wanted but it was perfect and I think I've found my go to salon. I'll def be going back.
The treatment and the salon was 5 stars. But the girl there was so grumpy, that I couldn't stand it. I try to have conversation and joke, but that face and that mood didn't change, I didn't felt welcome! She looks like been force to help me with my jacket and propose me a drink or a magazine. I'm not sure that I will visit again!
Rude with an attitude from the moment I called to book an appointment.
Managed to book a on a Thursday (had to take the morning off as Groupon vouchers are only accepted during the week). Turned up and it was closed!
I did wait for 10min and phoned 3 times (in total till 20min past my appointment time) - No answer (and unable to leave a message as there was no answering facility).
Called after 1 hour and finally the same person with attitude answered the phone. Her only reply/explanation was a sharp 'I was late'! No apology, no sorry, no 'let me schedule another appointment'.
I lost my money as I really don't want to go there now (and I see she already redeemed my voucher).
Very unprofessional, total lack of politeness, total lack of customer service, ugly teenager-style attitude and an overall impression of laziness