The ladies who work there are very sweet, friendly and accommodating (I got there half an hour early and they brought my appointment forward by a few minutes which was very kind of them).
However, the actual environment is not at all condusive to having a relaxing experience such as a massage or facial. I have had an awful lot of massages and facials in the past and each and every time on the first visit, I was asked to complete a general information form regarding allergies, preferences etc, then I was taken into a quiet, dimly lit room, perhaps with therapeutic music playing, and told to remove as much clothing as I was comfortable with. Then I would cover myself with the large towels provided while the therapist leaves the room for a few seconds. None of the above happened here. In fact it was the exact opposite.
I was asked to lie on a foam/rubbery surface instead of a clean towel and nothing was placed under my head, although a band was placed around my hair line to protect it. I remained fully clothed the whole time, and the lady was surprised when I removed my shoes. I thought shoe removal would be standard if different people are lying on this surface quite regularly without a towel underneath them. When I asked if I should remove my earrings, I was told not to but they got in the way quite a lot.
A towel was folded in half width-ways and placed across my chest while the bottom half of my body and clothing was not covered by the towel. I sat up and unfolded the towel to cover myself completely at one point because, although I had a dress on, I was quite cold. Nothing was tucked around the neckline of my dress and the lady accidentally dropped product on my clothes; this could have been avoided had my clothing been removed, or had a towel provided sufficient covering to my clothes. A bright halogen light was shining down from the ceiling directly into my face, the room was small yet over crowded with a manicure station and other pieces of equipment crammed in. The lady didn't wear a uniform, the door was left open the whole time. This might seem like nitpicking, but all these little things are the difference between a client feeling secure or not, in a therapeutic environment.
The radio was on, but a few minutes into the facial, I was asked if the music was ok and when I said no, it was turned off. However towards the end of the facial, another lady came in and commented on how difficult the face mask was to remove, and also asked where the music had gone to. Then the two ladies had a little conversation about how the last customer wanted the music on. There were other customers shouting too. So between the bright lights, loud music, conversations and lack of basic hygiene, this was not the relaxing experience I was expecting at all. Besides that, the products did not agree with my skin and I had a rash by the time I got home, which was a pain as I was going to a party that night and I felt really self conscious about my skin the whole night.