Beauty at Ziba

Hairdresser
67 Alcester Road South, Birmingham B14 7JG 67 Alcester Road South, Birmingham B14 7JG Directions
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62% of 69 customers recommended

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From Our Editors

This Birmingham-based salon pampers customers from head to toe with an array of beauty services. These include facials, massages, spray tanning and waxing treatments, along with eyelash extensions, brow shaping and tinting. Various manicures and pedicures are also available, and Beauty at Ziba offers hair care that ranges from cuts and blow-dries to colouring and hair extensions.

Comments

250
41 Tips
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Report | 3 days ago
Horrible customer service. Was looking forward to a relaxing cut and highlights but turn out to a nightmare. I got in the salon at 10.45 and left at 3 pm with no highlights and awful cut. Up on arrival. I was given no advise about choice of coulour and after leaving the coulour for almost 3 hrs there was no sign of it in my hair. Instead of accepting their fault i was blamed for not having right type of hair and insisting that I might have used chemicals previoysly which i have not. The lady who did the cut had a bad day and kept saying how awful she feels and because she was late she was juggling other clients...leaving me in wet hair to advice others and answering the phone and rushing things. I had a 3rd lady who stept in to dry my hair and left it half way through wash it some one elses haor. After 4 hrs i was told they are done with me but unfortunately there was no sign of highlights in my hair...my cut and finished looked awful with bits of hair uneven. The cut lady admitted that there service of poor on the day but still redeemed the voucher instead of offerinh me a refund. All in all i was served by 3 people incapable of doing the job. On the top the salon was cold and the atmosphere was utterly unprofessional. I came home and wanted to cry. I have booked another appointment to get my hair fixed. I rather pay the full price and not be mistreated. I contacted groupon about this and awaiting to hear from them. Their initial feedback was go and deal with the salon. But they have already fail me! Its a shame that it was paid for advance otherwise not worth a penny. I think Groupon should vet their suppliers...and fully refund me😒
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Report | 15 days ago
Hi,I visited the salon for a blow dry ,cut and hi-lights and was greeted by lovely friendly staff who made me feel most welcome and straight away offered coffee,the hospitality continued throughout my visit and i was that impressed with my whole experience and attention i received that on my exit i booked a further apointment.Kindest Regards Janice Abrahart THANKS TO ALL THE STAFF AT BEAUTY AT ZIBA
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Report | 16 days ago
Very good hair cut and highlights, Marcy went out of her way to give me a lovely pampering session, would highly recommend!
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Report | a month ago
Really happy with my new haircut and highlights. Staff were really attentive and did exactly what I wanted.
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Report | a month ago
Friendly salon, good atmosphere and was very pleased with my cut and blow dry.
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Report | a month ago
Great friendly staff! Absolutely loved my colour and my experience to that point however left disappointed with how my cut and finish was dealt with, after 5 hours of being there for the full appointment I didn't expect my cut to be rushed and dealt with the way it was. I'd still recommend the salon and would hope they'd take the feedback on board.
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Report | a month ago
Was a lovely place, it was my first visit but i felt like a regular, the advice and colour were excellent!! would definately be going there again...
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Report | 3 months ago
Make sure you book, they are a busy salon and you may have to wait a little. Though the staff are friendly and helpful. The woman who did my eyelash extensions, brow shape and tint did an excellent job. I would go there again.
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Report | 3 months ago
Excellent staff and so pleased with my cut and colour I have returned again for the same
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Report | 3 months ago
Colour good but haircut not. No layering looks like a bowl hair do. Not like pic i took in
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