Serenity Spa, UK

Salon
The Regency Hotel, Stratford Road, Shirley B90 4EB The Regency Hotel, Stratford Road, Shirley B90 4EB Directions
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null% of 0 customers recommended
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From Our Editors

Serenity Spa is nestled inside The Regency Hotel Solihull, which was originally founded as an exclusive gentleman's club. Nowadays the spa is open to men and women and the products used are all made using natural plant extracts and essential oils.

Comments

28 Tips
Verified
Report | 3 years ago
I turned up with my friend, for whom this was a birthday treat, to be told by the leisure facilities attendee that you had left the premises! He said you said you'd let all your customers know. You didn't let me know! You have my number. Whilst I'm sorry you appear to be in administration, a call would have been nice, to have at least saved me the journey!
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Report | 3 years ago
treatments were good but wasn't really a spa - no pools, not very relaxing area, cold in the treatment rooms and they didn't ask if i was warm and then turned the AIR CONDITIONING on!
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Report | 3 years ago
they were friendly and i felt relaxed
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Report | 3 years ago
Facility's were poor but treatments were good.
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Report | 3 years ago
I bought the voucher as a gift to my partner who has been on maternity leave who was desperate for a day of relaxation After struggling to get our child ready so she could arrive at the spa and sitting in rush hour traffic for 1 hour and 40 minutes she found it closed and after around 15 minutes of phone calls she eventually got through to discover that he therapist had not turned up for the day, there was no prior warning of this. Also, there was no offer of alternative treatments for the day so in fact it was a wasted journey The staff were particularly unhelpful and when asked about a refund they simply said to take it up with groupon I am extremely unhappy with the level of service from both the spa and from groupon for not checking the spa before posting the offer online I wish to claim a full refund for this
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Report | 3 years ago
JADE IS AN EXCELLENT BEAUTICIAN
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Report | 3 years ago
Wonderful, helpful, friendly and professional therapist.
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Report | 3 years ago
Thanks for being so flexible with my booking!
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Report | 3 years ago
Why ask for feedback on a deal that was refunded?!
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Report | 3 years ago
The Regency Hotel is tired and needs a good clean and spruce up
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Serenity Spa, UK

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