Serendipity Health & Beauty Studio

Massage
Elm Grange Studios, East Heckington PE20 3QF Elm Grange Studios, East Heckington PE20 3QF Directions
Today 10:00 AM - 5:00 PM Closed All Hours
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About this Business

  • Hours
    Sun-Mon
    Closed
    Tue-Sat
    10:00 AM - 5:00 PM

Comments

250
44 Tips
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Report | 2 years ago
Despite having purchased a Groupon Voucher, we have been unable to use it due to the merchant being un-helpful & inflexible when asked if we could simply re-arrange an appointment by a couple of days. They insisted that this was apparently a 'cancellation', which required 72 hrs notice and said that if we couldn't make the original appointment we would have to purchase another voucher or pay in full. From our point of view this was not a cancellation, as we still wanted the appointment only to be changed to the next available time. We were very disappointed as this was a 10 year Wedding Anniversary treat booked for my Wife and I which we have now not been able to enjoy. I hope that after reading this they would reconsider there view and offer us another appointment or at least be more flexible when customers honestly would like to change there appointments, giving reasonable notice. Thank you!
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Report | 2 years ago
Overall experience was fantastic
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Report | 2 years ago
Customer care poor - when I got there I was told the therapist was 'running late' - half an hour I had to wait which is obvious that someone else was put in before me. After 25 mins I was offered a drink! After the 30 min sports massage I then had to wrap a towel around myself and move rooms for the aromatherapy massage with the therapist carrying my clothes! Bizarre! Aromatherapy massages I have at other places use pleasant smelling oils - this one was done with just the base oil. At the end of the treatment which was less than the hour in total I came out the room having guessed correctly which door to use and was just ignored.
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Report | 2 years ago
Confusing and conflicting advice on booking.
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Report | 2 years ago
I did not have any knowledge of Serendipity prior to purchasing my Groupon Voucher but I will certainly use them in the future.
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Report | 3 years ago
Fantastic service, great massage kovely lovation
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Report | 3 years ago
Hi Girls, thank you for the wonderful massage on Friday afternoon - back and shoulder felt so much better over the weekend. Looking forward to my next visit. Christine
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Report | 3 years ago
Very friendly staff, lovely atmosphere and great surroundings. Fabulous facial and my husband had a great wet shave. Thanks for a lovely morning and we look forward to seeing you in May.
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Report | 3 years ago
Thank you totally enjoyed my experience
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Report | 3 years ago
Heidi was brilliant , she did the massage . On arrival got a very rude reception, due to this will not be returning , as felt very uncomfortable and I feel neither me or my friend got the most out of our massage , we were not given an explainaition on what to expect , no robes were offered and on returning to us the same lady who greeted us was very sarcastic as we were left unsure of what items of clothing to remove , so we hadn't removed what was expected due to never having a massage before !
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Serendipity Health & Beauty Studio

Sun-Mon
Closed
Tue-Sat
10:00 AM - 5:00 PM
Groupon has verified that the customer actually visited Serendipity Health & Beauty Studio.