Report | 3 years ago
I have never in my life received such disgusting customer service! The main woman who was working there was the most lazy, rude and pathetic woman i have ever come across. She was brunette, overweight and was the main one doing the haircuts. I had to go on 3 occasions because she sent me away the first two times, telling me that she doesn't have time for me even though the salon was empty, and i had booked an appointment! She could have rang me to cancel but couldn't be bothered. When i went back the third time, she made me wait for almost an hour. She didn't even ask me what i want, she just started to cut my hair and all she did was trim my split ends, when i told her i want layers, she said she doesn't have time and that i need to book another appointment! I had paid about £30 for cut, wash, blow dry and highlights. She said she doesn't have time and that highlights wont work on my hair because my hair is too dark. I then went to Alexanders a week later, got the haircut i wanted along with highlights and the staff were amazing!
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