Imagine Spa

Spa
Level Street, The Waterfront, Brierley Hill DY5 1XD Level Street, The Waterfront, Brierley Hill DY5 1XD Directions
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60% of 5 customers recommended

From Our Editors

Located inside the Copthrone hotel, Imagine Spa tends to bodies with a selection of pampering treatments. As well as individual treatments and hen dos, spa parties invite guests for a relaxing evening of facials and skincare tips, accompanied by a glass of bubbly.

Comments

250
14 Tips
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Report | 3 months ago
The therapists were good but the spa receptionists and manager were unorganized and not professional. After arranging a group booking weeks in advance I called up the day before and our booking had accidentally been cancelled. The staff's attitude was very unhelpful. The manager said she would see what she could so and call me back the same day and this never happened. It caused a great inconvenience and left me very stressed.
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Report | 4 months ago
Lovely service, amazing facial and excellent facilities. Will definitely be returning without a voucher.
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Report | a year ago
Bought for myself and visiting sister as a treat. Lovely relaxing massage. Great afternoon. Staff couldn't have been more friendly and helpful.
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Report | a year ago
Great customer service, great facilities , great price , would certainly recommend to anyone to visit imagine spa!
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Report | a year ago
We were expected to stand in the entrance where everyone comes in off the street in swimwear and towels waiting for our treatment. When I said I did not want to do that the beautician appeared put out by it. The massage for my mum was good and included her head and neck being massaged, however, considering I had the same my beautician (tha one who did not seen impressed when I said I wouldn't stand in the main reception) did not do the same and if anything just felt like she rubbed oil on me. The pool and changing rooms appeared very tired and needed to be updated and freshened up. on a positive the girls on reception were very friendly and helpful.
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Report | a year ago
Massage was spot on!! However the spa facilities definitely need a refurb! The changing rooms were dirty, and not even to the standard of a council leisure centre which is not what I would expect for a hotel spa. The spa area was ok but again felt dirty and outdated, which is a shame because the hotel is so nice, it seems as though they may have forgotten this part of it!
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Report | a year ago
Well worth what I paid nice staff .
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Report | a year ago
There were used sanitary towels in the shower, everywhere was dirty.
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Report | 2 years ago
I think the spa needs updating Mandy was excellent and the massage was excellent but the facilities could be better
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Report | 2 years ago
Excellent massage
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