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The Star Ruthin

55 Clwyd Street, Ruthin, Denbighshire LL15 1HH Directions
Closed Merchant This place is closed.

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Comments

Report | 2 years ago
The reason I gave bad feedback was that they actually gave us two weeks notice that they were closing the place and therefore cancelled our booking. I struggled to find a replacement and had to spend a further £100 as we had booked things in the area.
Report | 2 years ago
Booked for 2 nights in July 2018. Arrived there at 5 o clock in the evening. The Star was locked up. I received a text from the owner at 4 45 to say he had to go to London on family business and cancelled the booking there & then. We were 150 miles from home and therefore had to quickly find somewhere to stay for the night. We eventually found a b&b in Ruthin but at a cost of £80. Therefore the evening cost £149. I’ve had no support from Groupon on this issue & see the The Star is still being advertised on Groupon Groupon have asked me to get an email from owner before they can issue a refund but After repeated requests from the owner nothing has been sent. I find Groupin very unhelpful after phone calls & text messages. By the way The Star looks very run down
Report | 2 years ago
too noisy. Rubbish breakfast.
Report | 2 years ago
New owner not prepared to uphold conditions of voucher. Failed to contact me about the likely changes. Fortunately I phoned before the booked date for arrival only to find that the meal was not available. When I questioned this, I was very rudely informed me that I was not welcome and had the call abruptly ended. I have had a Groupon credit for being unable to stay but was not able to get a refund. Beware.
Report | 2 years ago
Unfortunately wouldn’t recommend this pub to anyone, we had no breakfasts which was part of the deal, our room was above the bar, big mistake as our last night the bar staff and locals were still going at it until gone past 7 AM, absolutely appalling, certainly not fit for purpose.
Report | 2 years ago
Due to the property changing hands the offer through Groupon was not honoured and we were offered a drinks voucher instead of an evening meal. The bathroom was at the other end of the corridor and despite the bar closing at 11 both nights people were downstairs talking (loudly) until 2-3am! The only plus - the bed was comfy
Report | 2 years ago
There is no restaurant. Breakfast was "continental". It consisted of a banana and a croissant! This was on a tray in our room. The noise from the bar continued until well after 2.00pm making sleep impossible.
Report | 2 years ago
Location and cost
Report | 3 years ago
The Sfar was a very old building with plenty of character but it was lacking in a few things It needs updating a bit but not to much as it would spoil
Report | 3 years ago
Breakfast and evening meal

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The Star Ruthin

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