From Our Editors
Situated in Fitzrovia, Luxe Nails Hair Beauty presents customers with a wide array of pampering services. These range from haircuts, manicures and pedicures, to facials and eyelash extensions. Waxing treatments on different areas of the body are also available.
On the voucher it said appointments can be made between 10am and 8pm. I tried to book in for 5.30pm and they refused, saying they only book in 'regular paying' customers. I pointed out the hours on the vouchers and got the answer ' yeah we have told the manager to change that'. From a customer point of view that is unacceptable. When I finally got the place I had to wait 40 before someone got to me. They then managed to use a different shade than the one I chose. The different employees were arguing to each others, almost shouting. I also noticed another customer which had been waiting 45 mins already for a lash appointment. Apparently the technician did not show up to work that day.
Although it is very unorganised and the staff speaks their own language which is quite impolite, my nails were perfectly done by a male member of the staff.
They lasted long and looked gorgeous!
The staff in here are rude and obnoxious and care very little about their customers.
Waited over an hour even though I had an appointment booked. Pedicure was very standard. No apology received.
The person doing my pedicure didn’t know anything about how to do neither spoke English. He washed my feet to then start painting my toes nail without any scrubbing or cutting my cuticles.
I will not recommend this salon at all.
Inexperienced and untrained staff. My lash extensions lasted three days they all started to fall out. Point
Lovely salon, Donna was a pl
Pedicure was adequate (not perfect round edges, and feet aren’t all that smooth), but the service was poor - quite rude and surly, and rushed as they seemed understaffed.
Waited half hour and was then asked to sign a disclaimer that said "patch test not needed". i wasn't offered one prior to the appointment and didn't want to reschedule to come back. She refused to do the eyelashes unless I signed the disclaimer.
Managed to finally get a refund after lots of hassle.
Half an hour late for lashes and had double booked. 90 mins later the treatment felt rushed and only took 20 minutes - One day later and i’m already having lashes fall out and they look worn already. unhappy with the service
Luxe Nails Hair Beauty