From Our Editors
Located a short distance from Cardiff Queen Street railway station, Dickens - Kitchen and Bar serves up a plethora of international dishes alongside small bites and beverages. Clients can enjoy brunches with egg benedict and pancakes as well as lunches featuring chicken fajita and hummus. The team at Dickens - Kitchen and Bar also serves afternoon tea.
Turned up at our booking only to be told that their chef hadnt turned up so they were not serving food. The manager was lovely and apologetic and offered an afternoon tea for the extra people that were with us when we re-scheduled the following day and also an extra afternoon tea for the adults to compensate. Great.
When we had the afternoon tea- a platter of crispy bruschetta and various pancetta, salami, mozerella cheese was nice but not enough for 6 of us. The scones had spray whip cream and not clotted cream. Because of the heat- the cream had melted into the scones. The teapot and cup that was given to my daughter were both unwashed with a tea ring inside of the cup only to be told their cups are all vintage.....needless to say they did swop the cup for us. It’s a lovely venue with stunning decor but as customers we can tell there’s need for improvement in many areas. As we left, there wasn’t much sense of customer service from the manageress. We did not bother asking about the offer of another afternoon tea that was offered to us by the manager.
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Booked for Afternoon tea for four on Sunday. Arrived with friends but place was closed. Total nightmare to get hold of, staff rude and informed me they are going through some changes so its not always open. They do not take bookings for Sundays even though I booked it through Groupon booking system. Still trying to get a refund! Avoid!
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Nice food & drink, and friendly staff. Strawberry lemonade is strongly recommended.
My daughter and I had a lovely afternoon tea at Dickens. The manageress made sure we had a great time and kept us supplied with tea and freshly baked cakes. Will be back again.
Dickens Kitchen & Bar