Jess Takes The Lead

Pet
220D Cowbridge Road East, Cardiff CF5 1GY 220D Cowbridge Road East, Cardiff CF5 1GY Directions
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14 Tips
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Report | a year ago
Better cut and place could be more presentable . My dog did not feel relaxed
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Report | 2 years ago
Many Thanks
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Report | 2 years ago
just a big thankyou lucy looked lovely
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Report | 2 years ago
Will use them again
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Report | 2 years ago
Very friendly, and my dog had the best cut he has ever had! Will certainly be taking my Stan there in future!
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Report | 2 years ago
I was 30 minutes late to my appointment as we had gotten lost and had no charge for our sat nav/phones. I was extremely apologetic of this and knew it was completely unacceptable as soon as I walked in. I was told they couldn't complete the appointment as they were fully booked that day and couldn't run over which I understood fully. But what I now find a bit disheartening having come away from the situation was that there was absolutely nothing that could be done for me other than to buy two new appointments and pay again after Id explained I came from a long way away and I had paid for two dogs not just one. Had I had the money to buy two new appointments I would have had the dogs cut in their usual dog groomers. You have now had £24 for absolutely no service what so ever and no attempt at all to try and give me what I paid for? I don't think this is very good customer service at all as I totally accept fault for being late that was out of my control unfortunately on this day. I wouldn't recommend due to this as I've known places far more accommodating, ie cardiff pets just down the road from you, that deserve the custom for having a pleasant and accommodating attitude unlike at Jess takes the lead where nothing could be done for me at all. It may be a good deal for some, but with an 18 month old baby, a baby on the way and two puppies too look after it was all I could afford at the time and I spent the entire journey home very upset cause it was all I had to get these dogs groomed and it's now gone on nothing. Maybe Jess takes the lead should think about the bigger picture before deciding they can't help people.
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Report | 2 years ago
Keep doing what your doing and I hope your business grows.
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Report | 2 years ago
Thanks for the advice and great job
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Report | 2 years ago
My friend says that he'll definitely go back. Jess took good care of Yogi, clipped his nails and his very strange dew claws of which he has a very big collection.
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Report | 2 years ago
Excellent service. Would highly recommend and will definitely be going back.
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