Report | 3 years ago
I first looked at the online booking system on 30th April to book a table for lunch time on 7th June and there was plenty of availability showing. I then thought it best if I emailed rather than booked online so that I could give my voucher code at the time of booking. The manager emailed me back to say “we have no availability throughout June and are fully booked, we have tables available up until the 11th May”. This annoyed me because I had seen on the online system that there was availability and I assumed that I was being ‘fobbed off’ because I wanted to use the voucher. I emailed back to say I really wanted to go that week because we were off work and to ask if it was because I wanted to use the voucher that they were limiting availability. The response I then got was “This is nothing to do with the voucher. If you had asked me to book a table at anytime through June or after the 11th without a voucher, I would have given you the same response it is due to us having to consolidate bookings in preparation of our refurbishment.” The manager should have explained that they were closing for refurbishment in his first email! Furthermore, I think it is considerably poor planning to run a voucher offer (for which I had paid up front) and then to close the venue for a month before the expiry date. If I hadn’t have tried to book early then I wouldn’t have been able to use it at all and I’m sure some people have found themselves in this position. As it happened I had to take a date that I didn’t really want to go on and so now I’ll be paying to go elsewhere on 7th June instead! Surely they could have contacted everyone who had bought a voucher to inform them of this beforehand and explained better when I first tried to book.
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