The Laser and Beauty Clinic

Salon
92 Walsgrave Road, Coventry CV2 4ED 92 Walsgrave Road, Coventry CV2 4ED Directions
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From Our Editors

The Laser and Beauty Clinic in Coventry offers a wide variety of beauty and spa treatments, designed to help their customers look and feel fabulous. Laser hair removal is also on the agenda, with IPL treatments available to reduce unwanted hair.

Comments

250
23 Tips
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Report | 2 years ago
When I purchased my groupon voucher it stated £59 with no additional fees. The lady then said when I had booked my skin test that she charges for a patch test. Therefore I would class this as £69! Also I booked this in March and have still not had my first appointment! Not good customer service at all! I don't feel she should be advertising on groupon if she can't not accommodate to fitting people in for appointments!
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Report | 2 years ago
Shouldn't be advertised on Groupon as its a scam
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Report | 2 years ago
Very unprofessional, virtually impossible to get hold of or book an appointment.
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Report | 2 years ago
Thank you for the rubbish experience.
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Report | 2 years ago
Try a bit harder in future and seem like you are actually interested in your customers!
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Report | 2 years ago
I would not recommend as not at all concerned about customer care ,was not responsive to customers needs was not clear in advert charged me £10 for patch test didnt give me date for almost 2 months ,would not answer her phone and when gave one date cancelled on the day did not get back to me for next appointment ,I have asked for a refund due to being very unsatisfied
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Report | 2 years ago
As the bookings could only be made via email and the lack of response in replying I my voucher expired losing my treatment and my money, not impressed with them at all
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Report | 2 years ago
I tried to get intouch with them when I bought my groupon and no reply on many occasions then they message with availability I asked if they could confirm a date for me and no reply then I tried again on my expiry date but it was too late so I spent £48 on 2 group and never got to youse them due to there lack of communication over 3 months every time I rang it was an answer phone I emailed my groupon codes at the start and left messages very disappointed.
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Report | 2 years ago
Just to do your nails you have to wait 2 - 3 months! Far too long. As much as I appreciate texting this is not the way to book appointments. I tried to call but none was answerin. I was trying to send email but that didn't go through.
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Report | 2 years ago
Get contact numbers and email sorted. Get details right on Groupon on what is offered and what isn't. What I've said here on question 3 should remain confidential between me and Groupon. If they wish to continue advertising through you, just get them to update contactable numbers and email. It is up to you whether you want to do business with them in the future. Also do not attempt to contact them regarding this as she will work out who's told you. I don't want to end up getting involved in the end. I will do 6 sessions with them and forget it after.
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