Robert Eardley Skoda

Automotive
Mirion Street, Crewe CW1 2AP Mirion Street, Crewe CW1 2AP Directions
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6 Tips
Verified
Report | a year ago
Type the report as even your staff can't read it! Please give the info about the air conditioning ( which is what I brought it in for) first! Also your staff claimed to have washed the car! Unless it was washed with a muddy puddle this was a lie.
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Report | a year ago
I think perhaps the cheap groupon was a ploy to get people through the door and try to get people to have work done. I recently had an mot on my vehicle and eardley found problems that surely would've shown up as advisory points.
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Report | a year ago
I felt like a second-class customer, pushed to the back of the queue. I had booked my car in for the 9-11am slot and turned up at 9.05 but had to wait until 12 midday to get my car back.
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Report | a year ago
Took my voucher from me even though no work was carried out, i have since raised an issue with Groupon to look into
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Report | a year ago
Didn't call me as they said they would to say my car was ready, so on a very hot day I was wandering around Crewe for hours with my toddler, I was 10 minutes late as the groupon confirmation had the wrong postcode! When I did return over 4 hours later, they were trying to book me in for several procedures that weren't necessary so obviously their point of having a groupon code.. To bring on business. Generally unfriendly and probably one of the worst main dealerships I've ever been in, and I've worked in the car industry so I know the difference.
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Report | a year ago
be more friendly, tell customers if there is a delay, acknowledge them when they arrive and when they are clearly standing at the wrong desk (even if it says "reception"). offer a drink, other Skoda garages are FAR MORE APPROACHABLE AND FRIENDLY.
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