Report | 20 days ago
Staff were all amazing, couldn't do enough for you! We were originally located on the fourth floor and due to my mam's health had to be moved as was not stated that there was no lift. This was done without charge or fuss and the staff even helped carrying our luggage! Not breakfast people so can't comment on that but we did have a lot of tea in our room and the staff were more than happy to provide us with more facilities to do this. The room that we stayed in on the lower ground floor was lovely, recently updated i think as the room we were originally given on the fourth floor was very dated and needed a bit of TLC, but we were most pleased when we were moved with the quality of the hotel. Will definitely stay again if this hotel is available for future visits to Edinburgh!
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