Report | 3 years ago
This was booked as a 4 week block. On one of the weeks, the coach cancelled an hour before class started and although he said he would make it up to us with another class this didn't happen. I did mention this in emails to Gary but he didn't answer this point. Is it possible for Groupon to look into this further? Despite of this, i gave them a second chance and booked another block after the Groupon 4 week block had finished. One of the weeks, the coach didn't turn up. Although we got an email from Gary a few days later apologising and saying he would make it up by adding an extra class at the end of the block on 14th December. This was not suitable for me so again i was out of pocket for another week. Other feedback, i would give with regard to class structure was that a 1 hour class for 18 mth-3 year old age group is too long. At this age, 45 minute max is plenty. Also, i did not feel that the content of the class was suited to an 18 month old. At this age, they are not really talking and expecting them to know what is the inside or outside of their foot and even what is their right or left foot is a step too far.
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