From Our Editors
Holiday Rep Certificate aims to give students a leg-up in the exciting world of overseas customer service. Online modules cover everything from welcome meetings for eager holidaymakers to the effective handling of any complaints that may come around. Interactive audiovisual activities are employed to make learning as dynamic as possible, while multiple-choice questions evaluate progress along the way. Students also have access to an online area where they can network with fellow holiday rep job seekers to help land that all-important first role in the industry.