Opulence Spas

Salon
122 Clerkenwell Road, London EC1R 5DL 122 Clerkenwell Road, London EC1R 5DL Directions
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88% of 49 customers recommended

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From Our Editors

The team at Opulence Spas aim to pamper Londoners with an extensive range of massages at their Oxford Circus location and Farringdon locations. Customers can opt for a hot stone, Swedish or deep tissue massage, or they can try an ashiatsu treatment. Gift certificates are also available.

Comments

250
15 Tips
Verified
Report | 20 days ago
Very professional and very therapeutic. The pressure was just right for relieving the tensions of the day
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Report | a month ago
The massage therapist was excellent, friendly and the environment was relaxing. However, it was terribly difficult to book a suitable appointment and admin staff were impossible to deal with. The Groupon calendar to book an appointment with this voucher is not linked to the company's booking system and is not maintained at all to reflect actual available dates. I booked through the Groupon calendar and was contacted two weeks later by phone. Admin staff told me that this appointment was not available any longer without providing and explanation. I was at work, so I just asked for another evening appointment and got one for a week later. I was then contacted several hours later while between meetings at work and told that this appointment was no longer available. No explanation was give and as customer at that point I could only assume my appointment L's were prioritized for someone else. I was given another appointment a week later. I was then unable to make that new appointment due to a work trip and my voucher was about to expire the week after before my return. I called to ask for an earlier evening or week appointment. Both the Groupon booking system and Opulence Spa's own website on Loretta JAG's site showed availability. I was told on the phone nothing was available. I could have a 4pm appointment. I took this but would not have been able to make it, as I work. I sent a follow up email with an official complaint that both Groupon and the website show availability earlier. I also raised the ridiculous amount of time and effort to date it had taken me to get an appointment. In fairness, the replies were fast, but instead of explaining the situation I was told that I was wrong and there were no appointments available. Their hands were tied and it was my mistake to have looked at the wrong website's (Groupon and their own website!) Information. They offered I could have an appointment at a different venue or later point in time. I accepted the offer. However, I pointed out my disappointment at the bad practice pointing fingers at your customers without providing more clarity and was heeded with a reply saying that I asked for an explanation so I got it. There was no point arguing further, but I quite frankly think the admin staff was rude in their replies. I do have to gibe credit to them though for eventually rectifying the situation. Overall though the difficulty booking this massage very much turned what was meant to a pleasant and relaxing event, a daunting, never-ending chase to obtain an appointment. Just for the stress factor, I would jot purchase this voucher over Groupon again. I would either directly bug with the Spa, as the therapist was great, or simply not try with Opulence again.
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Report | 2 months ago
Very deep massage also face massage included Recommend it highly !!!
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Report | 2 months ago
Great massage quite a lot of noise from the gym at the Farringdon location
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Report | 3 months ago
The massage was excellent and Pan was so friendly! Will definitely be going there again.
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Report | 3 months ago
Great Thai massage! Quite strong but just what I wanted!
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Report | 5 months ago
The massage was OK, but the place was a bit dirty, the therapist had a cold and didn't stop blowing her nose. It was cold in the massage area. The staff not very welcoming and didn't provide a changing room or something. Overall, for the price I paid I believe there are better places to go. I wouldn't repeat there.
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Report | 6 months ago
Very good
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Report | 6 months ago
It is not a spa, it is two rooms below a shop but my therapist was very good
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Report | 6 months ago
Great experience with Diana!
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