GinSen

Alternative Medicine
11 Harben Parade,Finchley Road, Swiss Cottage, London NW3 6JP 11 Harben Parade,Finchley Road, Swiss Cottage, London NW3 6JP Directions
Today 10:00 AM - 8:00 PM Open All Hours
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43% of 7 customers recommended

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About this Business

  • Hours
    Sun
    11:00 AM - 8:00 PM
    Mon-Sat
    10:00 AM - 8:00 PM

From Our Editors

Founded in 2002, GinSen was opened to provide traditional Chinese medicine alongside Western practices, with clinics on Finchley Road and in Chelsea. Practices such as acupuncture and massage are featured alongside laser lipolysis and skincare treatments on the clinic's menu. The centre also uses a blend of specialised herbal teas designed to target specific health problems.

Comments

250
12 Tips
Verified
Report | 3 days ago
Extremely rude manager/ owner at the Kensington church branch... very unprofessional!
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Report | 4 months ago
Unfriendly staff. Administers one treatment and then left me in the treatment room for around half an hour waiting. Then came in and said your treatment is done. Why I asked about the 2nd part of the treatment I was told that there was some confusion and that the staff each member of the staff had thought the other member has provide the treatment. Even after this unacceptable error the staff seemed more interested in closing and going home. I was told I could go back anytime for the remaining treatment but I wouldn't waste my time again
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Report | 6 months ago
The lady directed me into a room (not knowing I had a Groupon voucher, although I told the receptionist ), and asked me why I was in, told her my personal health issues and that I wanted to try it. She started telling me that I need 8 sessions f acupuncture, some herbal tea and take some pills all for 600 pounds. Immediately after, I was asked how would you like to pay. I didn't even get a proper consultation as to how acupuncture can help me, what those pills were or the tea. As soon as I told her I just water to try the session after buying on Groupon she walked off and almost slammed the door as if she was annoyed that I wasn't going to make the payment. It was really rude customer service. For the session, I was jammed by needles and I didn't even know why she stuck them in those areas. Again there was no debriefing or proper consultation. Will never go there again.
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Report | 7 months ago
It was a really good, relaxing, experience. I would highly recommend it.
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Report | a year ago
Really bad costumer service at Ginsen. The staff dont really speak english and doscuss things in chinesse in front of the costumers without giving any explanation of what is going on. There was no real consultation as it said on the voucher and the whole experience was uncomfortabl and awkward.
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Report | 3 years ago
( I would like only speak to groupon about my several comments and not write about them & not, at this stage, share with anyone - until after a conversation with a senior groupon representative - call me ! )
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Report | 3 years ago
I wanted a back massage and the 'cups' just weren't for me. I didn't feel any more relaxed when I came out. However, my friend thoroughly enjoyed it and was relaxed. So, personal thing!
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Report | 3 years ago
The staff are really helpful and friendly
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Report | 3 years ago
lose the sales pitch
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Report | 3 years ago
The place is very relaxing. Staff are friendly and welcoming
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GinSen

Sun
11:00 AM - 8:00 PM
Mon-Sat
10:00 AM - 8:00 PM
Groupon has verified that the customer actually visited GinSen.