Innovation Dermal Clinique

Salon
65-69 Threshold and Union Business Centre, London W12 8PH 65-69 Threshold and Union Business Centre, London W12 8PH Directions
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From Our Editors

Found a couple of minutes’ walk from Shepherd’s Bush Market Tube station, Innovation Dermal Clinique specialises in advanced cosmetic treatments using technology such as IPL and Crystal Clear microdermabrasion machines. The clinic also offers more traditional treatments like massage and Nouveau Lashes extensions, and is open on Saturdays and until 8pm each weekday.

Comments

250
38 Tips
Verified
Report | 2 years ago
The place looked a bit shoddy. The box that contained the eyelash kit was very grubby. Therapist next door was playing the radio far too loud.?
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Verified
Report | 2 years ago
Awful customer service. The therapist spoke to her friend throughout the eyelash service. No privacy in the room. She stopped my lash installation 8 times to use the phone! Room is filthy and dated. Lashes started to fall out next day. Never again will I come back here!
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Report | 2 years ago
better customer service required
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Report | 2 years ago
To get a receptionist. The staff were really lovely and the treatments I purchased were great but each appointment I waited about half an hour before I went in and then throughout each appointment they would come in and out to deal with other people causing me to wait even longer. Then "an observer" came in while I was having treatment and talked to the lady who was dealing with me about problems she was having with other people as if I wasn't there. Although some treatments aren't really classed as a pampering session it would be nice to have a quiet treatment rather than a moaning session.
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Report | 2 years ago
To allocate appointments for Grupon's customers. The merchant redeemed the voucher, without me using their services.
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Report | 2 years ago
The place was a construction site when I arrived, according to the therapist- who never introduced herself so I never knew her name, it wasn't 'safe' to wait inside. Although I had to walk through to the 'construction site' to the treatment room. It was filthy and dusty everywhere. I felt extremely uncomfortable, which takes a lot. I tried to make light of the situation and stay positive even though the place was a shambles and I had no warning to this prior to booking. It was a very impersonal and odd experience. It felt like she just wanted me in and out of there without chit chat. This has a big impact when you are going to receive a very personal and potentially intimate treatment. I never went back after my test and was never called for a follow up. Complete waste of money. Will think twice about booking through Group on again.
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Report | 2 years ago
Unprofessional and rude staff.
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Report | 2 years ago
Need to be more professional when dealing with customers especially if you want repeat clientele. Not keeping appointments is unprofessional. Not keeping in contact with customers especially when you are at fault is unprofessional.
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Report | 2 years ago
unprofessional staff and dirty premises.
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Report | 2 years ago
Tell them to stop robbing people and saying the vouchers have been used when they clearly haven't? Also calling a person back would be good!
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