Report | 4 months ago
Service was disgraceful. Really unhelpful, rude. I was not aware I had to put a deposit down when I arrived. I did not have enough in my account, so my husband was going to do it on his card. They advised it had to be the same card I payed with???????????? As this could not be achieved after about half an hour they said if I left a £500 rather than a £200 deposit thet would do it. I couldn't believe it. It was a special occasion for us and it really was made bad from the minute we entered.The room was nice however not particularly clean. I would never go back
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