Studio Hair & Beauty

Salon
126 Great Portland Street, London W1W 6PR 126 Great Portland Street, London W1W 6PR Directions
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250
11 Tips
Verified
Report | a year ago
Very poor haircut and service. I didn't feel comfortable that the guy really knew how to cut hair as he didn't style it at all despite me telling him exactly how I wanted it shaped and very slightly layered. No layering at all or shaping. Simple bob given. I immediately made an appointment with another hairdresser to cut it properly. Really disappointed.
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Verified
Report | a year ago
Very professional
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Report | a year ago
Very professional
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Report | a year ago
Bad customer service, not professional at all, bad manners Not what you would expect for a company like this one.
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Report | a year ago
I had to go there to book an appointment because they have never picked up the phone. They redeemed my voucher one week before I used it. When I was there, I realised they only pick the phone once when it rang 10 times.
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Report | a year ago
Make your customers feel welcome, offer them a drink, if they have paid for a treatment as part of the voucher, you should honour that. Treat every customer like they are paying full price- you'll get repeat business that way! I was asked when I left (half heartedly) if I wanted any products but at no point had I been recommended any so how would I know? I actually use Aveda and have been looking for a local salon, I used this voucher as a way to try out the salon with a view to making it my regular, but i was very disappointed in the experience. On the plus side, the cut was good though the blow dry was only ok and didn't last as no products were used to make it sustainable.
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Report | a year ago
I was not impressed with service. Not very customer focused . Clear they didn't really care. Didn't try to build rapport. I was not happy with cut and style. I would not recommend them.
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Report | a year ago
Great cut. Friendly service.
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Report | a year ago
They were friendly but didn't make lots of effort to engage with me on the day so there wasn't much rapport built
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Report | a year ago
When serving Tea/Coffee, it would be appreciated if the milk was hot and plenty please! Other than that, our experience was good! Good Luck!
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