Claretys

Spa
303 Deansgate, Manchester M3 4LQ 303 Deansgate, Manchester M3 4LQ Directions
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54% of 46 customers recommended

From Our Editors

Between pamper sessions and colourful spruce-ups, Claretys aims to provide an escape from the city centre. With a nod to Parisian design, the salon aims to provide sanctuary for the mind and body within the Hilton Deansgate. A range of specialist treatments and chic products are available including aromatherapy massages and reflexology, while a whole menu is dedicated to facials. Guests simply wishing to have some downtime can opt to relax in the pool, sauna and steam room, or in the hot tub.

Comments

250
48 Tips
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Report | 8 months ago
Treatments all very relaxing, good choice of treatments. Pool and facilities team room, sauna and jacuzzi all good . We enjoyed cloud23 afternoon tea and stayed overnight. It would be great if you could get a deal with afternoon tea and an overnight s
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Report | 8 months ago
It was difficult to make an appointment as they never answered the phone. They contacted me via email but were booked up a long time in advance so a lot of emails were exchanged to finally find a suitable appointment. Speaking on the phone would have been much easier but they kept telling me their lines were very busy! The process felt a bit rushed and the facial left my skin very red.
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Report | 9 months ago
Bought a voucher for a full body massage and a gel manicure on arrival at venue was told groupon were selling the wrong deal it was a back neck and shoulder massage and a file and polish very unhappy customer as I had bought this for my daughters birthday and travelled 170 mile round trip
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Report | 10 months ago
Thank you claretys
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Report | 10 months ago
If they are advertising their services through Groupon they should ensure they have availability for customers. They also need to ensure that customers can contact them by telephone and not just rely on having to send emails to and fro. I have still not been given a date to redeem my voucher, if they do not respond by next week I will be requesting a refund from Groupon.
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Report | 10 months ago
Some of the treatments listed on the deal were not offered on the day of our visit. Further to this we were told hot stone massage was not offered at the spa however after having our treatments and reading a treatment list ion the way out we noticed that hot stone massage was a treatment which was offered.
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Report | 10 months ago
We have been disgusted by the appalling level of customer service provided by both Claretys and Groupon and this matter has not yet been resolved.
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Report | 11 months ago
Not very good at as seeing phone. Purchased in January but can't book til March is a bit of a let down
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Report | 11 months ago
They do not reply to phoneCalls or emails changing rooms are disgusting dirty and not a lot of room to get changed into water from showers drift into next cubicle considering the Hilton would expect higher standards
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Report | 11 months ago
Great massage and facial, and the therapist was excellent and friendly, as were the staff on reception.
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