Main menu Open search menu

the manchester spa

Spa
Trinity Way, Salford, Greater Manchester M3 5EN Trinity Way, Salford Directions
Be the first to recommend this place!
80% of 10 customers recommended

Deals (2)

From Our Editors

Part of the four-star The Ainscow Hotel, Trinity Spa provides a variety of holistic treatments. A team made of professional therapists and beauticians is ready for guests with a selection of massages for the full body or just parts of it, as well as foot and hand treatments. Nail bar where manicures and pedicures are performed is also available with gel polish application possible. The hotel itself is situated within minutes from the Salford Central railway station and runs a complimentary airport shuttle service.

Comments

250
7 Tips
Verified
Report | 17 days ago
Arrived on time but had to wait for our treatment for 40 minutes. We were then given upgraded products for the treatments. The offer was very good. Well worth the money.
Was this helpful?
Verified
Report | 21 days ago
Excellent treatments and very friendly staff. Was a lovely birthday present for my daughter. Would highly recommend.
Was this helpful?
Verified
Report | a month ago
Excellent treatments and attentive staff. Thank you!
Was this helpful?
Verified
Report | 2 months ago
The treatments were pretty good, however there was an issue with booking through groupon therefore we had to call to sort out our booking when we called the first time we were told we couldn't have 6 people at a time we had to split into 2 groups: 2 people at 2-3pm and 4 people 3-4pm. They called us the day before to confirm everything was correct they though it was only 2 of us in at 2 and when I said no there's meant to be 6 people they gave completely random names of other people that definitely weren't on our booking. Eventually the girl on the phone just said ok yeh fine 6 people and its 2pm. The day of the actual appointment I got a text saying it was a 1 so I called confused and they said yeh, 2 people at 1-2pm and 4 people at 2-3pm. So 2 of us rushed to get there at 1 luckily we could rearranged our childcare. Then when we got there we weren't seen to until 1:30pm and we were also told we had to pay an extra £5 per person because it was a Saturday and unfortunately my family arrived at 2:20 because they couldn't find the spa which wouldn't have been a problem if I was taking them like the original plan. But because they were 20 minutes late (even though we were seen 30 minutes late) they were only allowed 1 treatment instead of 3. When we aired our frustrations with them about the mess of the appointment they got defensive and responded with hostility. And we were still charged the full amount of £165 plus and additional £30 totalling £195.00. if it was based purely on the treatments we would probably go back, but there is no chance any of us will ever return there after the poor communication that caused my sister's hen do to be stress filled and upsetting.
Was this helpful?
Verified
Report | 2 months ago
The massage quality was ok, but I would not use them again because we booked an hour but it was 10-15 minutes late starting and then finished 10 minutes early so we received not much more than half an hour, plus we were charged a supplement for a weekend booking that was not included in the small print of the groupon booking and we were not told about until we turned up on the day. This was particularly frustrating because we had been off work all week and so could easily have booked a different day had we been told in advance. Very poor customer service.
Was this helpful?
Verified
Report | 2 months ago
Lovely ladies,took good care of me and daughter. Bit disappointed didnt get the prosecco listed on the groupon voucher, also the manicure/pedicure we wanted wasnt available- had back massage, facial and scalp massage but there was nowhere to sit and relax to make a day of it afterwards. Good for a quick treatment on lunch hour.
Was this helpful?
Verified
Report | 2 months ago
I had a full body massage which lasted for an hour. Felt so good afterwards. Thank you, Hayley.
Was this helpful?

Explore Nearby
the manchester spa

Groupon has verified that the customer actually visited the manchester spa.