Twilight Salons Hair and Beauty

Haircut
5 Kelvin Street, Manchester M4 1ET 5 Kelvin Street, Manchester M4 1ET Directions
Today 10:00 AM - 7:00 PM Closed All Hours
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About this Business

  • Hours
    Sun
    Closed
    Mon-Fri
    10:00 AM - 7:00 PM
    Sat
    9:00 AM - 5:00 PM

From Our Editors

Twilight Salon boasts four floors of hair, make-up, photography and sunbed services. Whether clients want a full make-over or a relaxed pampering session there are treatments to suit all. A range of beauty and photography packages can also be booked as well as model portfolios.

Comments

250
56 Tips
Verified
Report | 2 years ago
I went there today 17/07/14 for my 10am appointment only to find that they've shut down. so I've not had my treatments, I've been cheated and swindled out of my money, I'm pretty disgusted. I would like a full refund please Groupon please get back to me asap. Thank you.
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Report | 2 years ago
A very profetional salon, lovely staff I have booked in for a 2nd appointment very happy with the result of my visit. Great for people who work as they are open late.
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Report | 2 years ago
I haas to pay an extra £5 pounds but if never states that in the terms and conditions.
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Report | 2 years ago
I was very disappointed with the customer service received after being informed I was unable to use my voucher. I had no money on me otherwise I would have paid the full amount demanded. It was handled in an unprofessional manner where members of staff were whispering in the corner walking back and forth to relay information as appose to communicating directly with me to explain and apologise about the confusion. I would recommend in future you confirm with customers that they have not visited the salon before when they make the initial booking. This simple question may lead to avoiding the embarrassment I experienced after making me a drink and finishing my consultation and asking me to leave. I was informed you would contact Groupon, which was not the case. I have had to contact them myself, where I was asked to send a confirmation from you to prove my voucher hadn't been used. After calling back to request a confirmation email a man was very rude over the phone and has still not sent over an email. I have called back again to request this email and yet to hear from you. The man informed me he would 'send it over when he can as saturdays are very busy' and hung up immediately. I am yet to receive this email. Working in hospitality it is probably the worst customer service experience I have ever had. However, it seems like Twilight probably wont take my complaint seriously as they don't seem to be concerned about new customers. It is clear customer service isn't a priority for you.
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Report | 2 years ago
Great offer
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Report | 2 years ago
Had Hollywood wax ,was dreadfull first strip was very painfull , think because of quality of wax being used ,, also never removed all hair and I have severe bruising around the area and quite tender now ,,,, I am not normally sore with waxing as have had this treatment before and was not at all sore ,,,,, I will stick to Brazillian Waxing Company in future , much more professional
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Report | 2 years ago
Wasn't happy that I called ahead to let Twilight know I would be 5 minutes late, to be told any later than 10 minutes and I'd lose my appointment. Arrived a couple of minutes late, all appeared fine. I was made to wait 30 minutes before being seen, which wasn't appreciated considering my earlier comment. No drinks or magazines etc offered. Went for my leg and Hollywood wax. The lady was nice enough but the wax took almost 2 hours and wasn't a great experience. I had loads of patches of hair that had been missed and for the Hollywood, only the top part had been done. I was told she couldn't do it because she couldn't go over the same area twice, which I felt she was playing me for a fool considering she hadnt even done my bikini line. Since I had waited 30 mins for my appointment, and the botched waxing took 2 hours, I was worried about the parking costs so I said it was fine. It now meant I had to ask for the hair to be finished quickly. Again, the girl who did my hair was friendly enough but was clearly on autopilot, asking me the same small talk questions more than once. I also appreciate she was trying to sell me a product but her product knowledge was limited to "it's food for your hair". I wouldn't recommend the beauty part of twilight, the hair was fine but service not great. I also wasn't aware a £5 surcharge was required, again adding expense to my visit (in addition to the car park charges for being there so long).
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Report | 2 years ago
Although I didn't mind paying it, I was not aware there was a £5 surcharge for long hair - maybe something they should make known through groupon.
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Report | 3 years ago
Usual price would be a bit more than I would usually pay but probablty worth it!
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Report | 3 years ago
I was very impressed with the beautician. She was very friendly and professional. She did a fantastic job and I would return because of her
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Twilight Salons Hair and Beauty

Sun
Closed
Mon-Fri
10:00 AM - 7:00 PM
Sat
9:00 AM - 5:00 PM
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