Pots of tea were tap warm .... returned. Sandwich choice ham, egg and cream cheese with cucumber. Then 2×chocolate fudge, 2x carrots cake, 2xcoffee cake. 2x warm burnt scones with jam and artificial cream from a can. No not what you would normally expect for afternoon tea. Totally disappointing.
went for afternoon tea
cakes were very good and scones warm but would have loved it if it had clotted cream instead of form cream..
the place need cleaning as dust on the windows and cobwebs
Beautiful setting, staff very helpful, food very nice
Food was ok. But they "lost" our order and didn't get first course for at least 50 minutes. Staff are nice but are desperately in need of training! !! Was our 2nd visit but afraid it will be out last.
on arrival we noticed a carvery serving was in progress in main dining room. surprised as on previous visits table service was provided. we were eventually shown to smaller dining room where 3 hot cabinets were on display. Starter excellent. Main course self service from these cabinets. cold plates - 1 yorkshire pudding available - meat pre sliced - only small amount of vegetables available. All in all the meal was not appetising at all. at no time did any member of staff check the contents on these cabinets. 4 further diners appeared - they shared the 1 yorkshire pudding and were able to ask staff to reheat their meals. Spoke to Craig on departing. He explained staff shortages that day and apologised to us and invited us back for a further meal which would be as previously experienced waitress service. we accepted his explanation and agreed to his invitation to return at a future date. he took my email details and promised to contact me. this has not happened. I telephoned the hotel and receptionist told me she would get him to contact me. Needless to say I have heard nothing. Previous experiences with groupon have always been more than satisfactory.
Empty tables around us left with used plates cups etc nothing was cleared away. Our table had several things missing, no teaspoons, no plate, no sugar had to ask for thesexample. Service was OK considering they had no where near enough staff and our server was apologetic. Afternoon tea was nice, cakes tasted like shop bought but the scones were delicious and so where the sandwiches. Wouldnt pay the full amount but worth the voucher price.
Scalford Hall Hotel