When I arrived, I was asked to wait (which is alright - delays can happen) salon was busy with people, mainly for the nails, and I had Hollywood waxing. 20 min later then my appointment was booked, I was taken to the room and asked to get ready (undress from waist down) and she would be back in a minute, but I was waiting for her 25 min, apparently she had to finish off someones nail, which I think isn't acceptable. Also, she used a strip wax to do Hollywood!!