I booked an appointment at the Arch for today, Tuesday 14th March, and was asked to come in for a skin test 24 hours before colouring.
I was unwell over the weekend so wasn't able to do this then. I though "Seeing as I now work less than a minute walk from the salon I'll just pop in on my lunch on Monday, a full 30 hours before my appointment" Imagine my horror when I walk round to find they were closed!!!
I thought "okay, don't panic, you can explain this to them on Tuesday lunch time and they'll probably let me rearrange my appointment or even better - they might just go ahead with the colour without a patch test (seeing as I'd been dying my hair for the last 30 years...).
I explained my situation to the girl at the desk on Tuesday afternoon but she had nothing to say other than it's policy (regarding the patch test), so I said, okay, is there anyway of rearranging the appointment? to which again she answered, no, it's policy that you have to give 24 hours notice to cancel your appointment. So I said, fine, I'll just cancel my groupon and repurchase it, and with that I walked out.
I was then, during a live chat with groupon, advised that I needed to get a confirmation email from the salon that they hadn't used my voucher. My heart dropped. There was no way the snotty cows at the salon where ever going to do this. But I swallowed hard and picked up the phone. As I expected. All they could say was no, it's within our rights to charge you if you don't give us 24 hours notice. What I don't understand is, why not exercise your rights to wave that policy? Why not make an exception for a first time customer, who, if you'd done a good job on, would come back again? and would tell all her friends that the new salon she went to was fab and that they should book? instead, all they've achieved is making me so angry I'm almost in tears and of course I'm going to tell everyone I know that you're just out to rob your customers. but not only that, I managed to get my money back from Groupon after some nice emails from customer support and it's now Arch Hair and Beauty who are out of pocket, not me. If the salon would have just let me rebook my appointment this would never have happened. Now they're due a shitstorm of negative feedback from me!!!