Dimple Well Lodge Hotel

Hotel & Accommodation
35 The Green, Ossett WF5 8JX 35 The Green, Ossett WF5 8JX Directions
Today 9:00 AM - 11:00 PM Open All Hours
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About this Business

  • Hours
    Sun
    9:00 AM - 11:00 PM
    Mon
    9:30 AM - 11:00 PM
    Tue-Sat
    9:00 AM - 11:00 PM

Comments

250
35 Tips
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Report | 3 years ago
To ensure that all waitresses have their hair tied back. On the day we were there one had hair down, not very hygienic
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Report | 3 years ago
Service was a bit lac lustre although it was very busy
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Report | 3 years ago
The staff are first class we have booked 3 more visits
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Report | 3 years ago
Just keep doing what they are doing :))
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Report | 3 years ago
we were very impressed by the efficient,friendly staff
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Report | 3 years ago
Not aware that we were using Groupon. Only serve Indian food which I was not aware of as we has originally booked for Sunday lunch. Options were given but were limited
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Report | 3 years ago
Service slow, took an hour for our main course to be served. One of our party had a dead insect on his food. This meal was replaced when he complained. Very meager portions. Some of the dishes served were not as described in the menu i.e. Vegetable crumble should have a mushroom sauce. What guests were actually served was a small bowl of plain boiled vegetables with a crumb topping, served with yet more plain boiled vegetables. They could not eat it. When we complained the young waiter told us it did does not have a mushroom sauce, we explained it states this in the menu. They did not do anything to rectify this. The service was so slow and the food quality so poor, that we really could not be bothered waiting for desert. We left after complaining. I was told the manager was unavailable to speak to me. I spoke to his deputy. She handled my complaints extremely well, apologising and offering a free meal for us. She said the manager would ring me the following evening to discuss our complaints. I never heard from him. We will not be going back. Not even for a free meal.
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Report | 3 years ago
There was a lot of young staff some who just hung around not sure what to do there needs to be some training given to staff by an older more experienced person. How to see things and work on own initiative for example my son who is disabled the chairs needed to be changed the young lady did it and the young man just stood and watched. The duck was of a poor quality over cooked and tough. A bit more choice on the menu would be good Parking should be a bit more organised people parking everywhere. Someone needs to go round and clear pop bottle us strewn about by kids lovely place to eat the setting is lovely Perhaps in summer could do garden parties and barbecue nights using the lovely grounds. Parking needs to be organised people were parking everywhere. They run out of ice need to have more control over stock. But the bones are there just needs some fine tuning.
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Report | 3 years ago
Thank you for an enjoyable meal. Will come again.
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Report | 3 years ago
Thank you for a very pleasant afternoon out and hope to see you soon
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Dimple Well Lodge Hotel

Sun
9:00 AM - 11:00 PM
Mon
9:30 AM - 11:00 PM
Tue-Sat
9:00 AM - 11:00 PM
Groupon has verified that the customer actually visited Dimple Well Lodge Hotel.