Sarah Nails & Beauty

Spa
8 Station Approach, Broadstone BH18 8AX 8 Station Approach, Broadstone BH18 8AX Directions
Be the first to recommend this place!
100% of 1 customers recommended

Comments

250
28 Tips
Verified
Report | 2 years ago
Thank you for being so passionate about your work....it really translates into good experiences for your customers. So thank you!
Was this helpful?
Verified
Report | 2 years ago
The lady was friendly but too chatty when one is undergoing a relaxing massage. She wasn't very well presented in a sloppy uniform and what looked like wellies which just looked odd! The treatment itself was ok although I asked specifically for a firm massage and wasn't given one. There was no ambience in the room, the blind was letting in bright sunlight, there was no music and the lights weren't even dimmed, overall the place had a grotty feel to it and I won't be returning.
Was this helpful?
Verified
Report | 2 years ago
I went to Sarah Nails & Beauty and left very unimpressed, angry and annoyed. I was meant to have a relaxing experience and this was far from it. The First thing that went wrong was my place had been triple booked and I was asked to come back 2 and a half hours later. I refused as I had other appointments that day. There was no apologies and I tried to call the owner several times and left a voicemail to sort out the problem. She did not get in contact with me and three days later I am still waiting for contact. Secondly my voucher allowed me to have a facial and massage for an hour and on booking it I was offered additional 30minutes of reflexology at £15 which I accepted, however, due to my time being overbooked they rushed my treatments which lasted less then an hour and still demanding I pay the £15. I refused and I was quite rudely told "I don't care, I've had enough for today". The issue with overbooking was not my fault and should of not being taken out on me in such a pathetic manner. I left not feeling relaxed, I did not receive the full benefit of my treatments as they were rushed and it was a waste of time, effort and money. I would like to say I was the only one who had a negative experience but once again this is not the case. A group of three friends who were before me all had issues with their bookings, treatments and problems with the standard of service. Personally I would not recommend or go back to Sarah Nails and Beauty as the organisation was poor, communication inadequate and the whole experience a massive let down. And to top it all off I haven't even had an apology for this huge in convince. I should also mention I travelled over an hour for this appointment. I would expect a full refund and apology, but I won't hold my breath as it is clear Sarah is unable to run an effective business and is not honouring her group-on vouchers. And as she has probably agreed to the terms and conditions I do not expect this matter to be taken lightly. It has put me off using Sarah Nails and Beauty and even group-on for pamper packages.
Was this helpful?
Verified
Report | 2 years ago
I bought this as a present for a friend who enjoyed her visit and pamper session.
Was this helpful?
Verified
Report | 2 years ago
Felt very relaxed and unhurried
Was this helpful?
Verified
Report | 3 years ago
Hard to contact with her!!
Was this helpful?
Verified
Report | 3 years ago
Did not get a full hours treatment, and the pressure of the massage although (it was meant to be a light massage) did nothing .
Was this helpful?
Verified
Report | 3 years ago
It was a very relaxing experience
Was this helpful?
Verified
Report | 3 years ago
Really relaxed
Was this helpful?
Verified
Report | 3 years ago
Very professional
Was this helpful?

Explore Nearby
Sarah Nails & Beauty

Groupon has verified that the customer actually visited Sarah Nails & Beauty.