The Sloop

Nightlife
5 Commercial Rd, Poole BH14 0HU 5 Commercial Rd, Poole BH14 0HU Directions
Be the first to recommend this place!
null% of 0 customers recommended

Comments

250
8 Tips
Verified
Report | 2 years ago
Staff were very friendly but service needs to be quicker and steaks need to be of a better quality.
Was this helpful?
Verified
Report | 2 years ago
everything was great about our visit and meal..unfortunately there was a large table booked and nobody informed us that we would be waiting for about 40.mins for our meal after ordering it. although we were not in a hurry it would have been courteous if staff had told us when ordering.
Was this helpful?
Verified
Report | 2 years ago
Food ok but service poor.Place not busy but staff just chatting to locals.Given a table by the toilets with 2 huge tvs very loud.We asked to move but we had to do it ourselves.Our food was ordered and some other people wanted to order but were told kitchen was closed at 7.45 when they advertise 9.00.
Was this helpful?
Verified
Report | 2 years ago
Keep up the good work
Was this helpful?
Verified
Report | 2 years ago
Great pub food, friendly staff
Was this helpful?
Verified
Report | 3 years ago
Why not offer Tablepouncer deals?
Was this helpful?
Verified
Report | 3 years ago
Had a really good steak meal.
Was this helpful?
Verified
Report | 3 years ago
After purchasing the groupon it informed me to call the sloop to book, I spent 2 days emailing and calling with no answer and I'm the end sent a friend to book at the sloop directly. On arrival we were asked if we were the table of 4 (which we were) but not shown to a table or asked if we wanted drinks etc, after a good 5 mins of looking lost we were finally shouted at to be shown out table. Had to put something under the table leg so we could sit there and not spill anything! No menu on the table, we would have ordered a started and dessert but by this point just wanted to eat and leave. After 20 mins no one had served us so we went to the bar to say that we were ready to order, even though they knew what we were having! Bar staff too lazy to come to our table and ask how we wanted our steaks cooked so we returned to our table to ask for them. Also too busy chatting with regulars to be able to serve us at the bar (which was very quiet). The bar staff had to go outside as there was a fight, I understand this is not under the control of the establishment but it have a really bad first impression. Once our food arrived I had to find a member of staff to ask for clean cutlery as it already had someone else's food on it!!! Not good!!! At the very least you expect the cutlery to be clean. They didn't say sorry or I'll go get you a replacement and seemed incredibly put out by the fact they had to get me a clean one! We didn't drink our wine because the glasses were dirty with lipstick marks so by this point has given up asking the staff for replacements as it seemed more bother than it was worth. Despite all this we actually enjoyed the food itself and if it wasn't for the poor service and unhygienic cutlery/glasses we would most definitely return. Which is a shame as I think for a local company to run a 'new customers' event on groupon, they seemed incredibly unprepared for this. No wounded they are not filling the tables with customers. Overall thumbs up to the food, thumbs down to the sloop and staff. Sadly would not return.
Was this helpful?

Explore Nearby
The Sloop

Groupon has verified that the customer actually visited The Sloop.