Trusted Travel provides an array of travel-related services, such as airport lounges access, airport parking, and car hire, as well as transfers to the airports, railway stations, and other destinations. Clients can also join Trusted Travel Members Club to enjoy discounts valid for the company's services, complimentary cancellation cover, and SMS notifications.
Report|2 years ago
Firstly they lost my husbands membership (i ordered 2) and it took a while before they refunded me. Then 2 days prior to our lounge visit they cancelled our booking!
We had to pay direct to lounge for our visit. I immediately contacted them for a refund and cancellation of membership. They refused saying that due to us using our membership they cannot refund. We have not used as they cancelled. They are ignoring my emails.
I have taken this up with Groupon now.