Envy Hair Studio & Beauty Spa

Haircut
306 High Street, Slough SL1 1NB 306 High Street, Slough SL1 1NB Directions
Today 10:00 AM - 6:00 PM Closed All Hours
Map & Contact Info
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0% of 2 customers recommended

About this Business

  • Hours
    Sun
    10:00 AM - 6:00 PM
    Mon-Wed
    10:00 AM - 7:00 PM
    Thu
    11:00 AM - 8:00 PM
    Fri-Sat
    9:00 AM - 6:00 PM

Comments

250
78 Tips
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Report | 2 years ago
I would seriously suggests a full over haul of your staff, and I'm sure you do care as your selling the business but according to your staff you don't which is why you don't replace lights and use foil as its cheaper than other products which is why the bleech leaked all over my hair. I really hope you know look into the way you run your business
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Report | 2 years ago
Hi-lites were more the old streaks than hi-lites!
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Report | 2 years ago
Had a brazillian and not a very good job unfortunately, could have done a better job myself.
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Report | 2 years ago
Terrible customer service. Rude and unprofessional. Poor management and organisational skills The story: I originally made an appointment (2 weeks in advance) for 1.30pm on Friday the 13th of Feb at Envy. However the day before they called to say they can longer accommodate me at this time and asked if I could come in at 9am. I said this was not possible given the distance I would be travelling and I did not want to be stuck in morning traffic. We therefore agreed for the appointment to be at 10am. When I arrived I was told that I was half an hour late as they had me written down for a 9.30am appointment. Instead of being professional about the situation and agreeing that there had been a misunderstanding and finding a way to resolve it they continued to point out that I was "late" - which I disagreed with. They then went through the other clients and how me being "late" would affect their appointments at 10.30am and 11am. I was told that they would have to continually interrupt my hair to deal with the other clients which you can understand I was not happy about as I had quite fairly made my appointment well in advance. I had travelled nearly an hour to attend this appointment and I was now being told that I could not be accommodated because they had written me down for a 9.30am appointment. I have absolutely no doubt in my mind we agreed for 10am. Despite my obvious discontent about the entire situation they continued to accuse me of being late and made it clear they would be unable to do my hair. I then had the manager on the phone accusing me of being "hysterical" and "creating a scene". Of course I was upset about the situation having travelled all that distance and panning my day (and restructuring my day) around this appointment now to be told my hair couldn't be done. She said they would do my hair if I "content myself" - I can only imagine she meant contain myself. I was truly hurt but her accusatory and derogatory tone. The pure unprofessionalism made me question whether I want to have my hair done there. They assured me I could get a refund through Groupon. I said I would prefer to do that as I was so unhappy with the service thus far. Ironically as I was about to leave a customer arrived for her appointment at 10.30am to which the stylist replied “you’re down for 11am” – they clearly have organisational issues never mind their lack of professionalism and manners.
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Report | 2 years ago
To start with I had issues getting booked in as the staff miscommunicated availability. When Anika came to know of this she gave me an upgrade and booked me in swiftly . Very pleased with the haircut she gave me
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Report | 2 years ago
The salon is so dirty, disgusting even. One the stylist was too busy doing her own hair than spending time on the clients. She was rushing my shampoo to go back doing her own hair and hurting me so much in the process. I had highlights and a haircut. The haircut was nice but she kept slagging my previous hairdresser in the process. The highlights actually looked like grey hair. So I will have to get another colour done!!! If you go to this salon, make sure you don't drink or eat anything they offer you as the kitchen is filthy. One positive aspect is that they let me park my car behind the salon. That's when I went through their kitchen!
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Report | 2 years ago
Great cut and blow dry.
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Report | 2 years ago
Love my colour and hair cut so real advice and honest.
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Report | 2 years ago
Consideration of room temperature etc much appreciated e.g.relaxing is not possible in a room that is too cold.
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Report | 2 years ago
If appointment is delayed it would be very professional to let customer know so they can come in later as time is very important factor in life!!!
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Explore Nearby
Envy Hair Studio & Beauty Spa

Sun
10:00 AM - 6:00 PM
Mon-Wed
10:00 AM - 7:00 PM
Thu
11:00 AM - 8:00 PM
Fri-Sat
9:00 AM - 6:00 PM
Groupon has verified that the customer actually visited Envy Hair Studio & Beauty Spa.