Report | 4 years ago
On the day I went to the Alexandra & Victoria there was one lady only on the reception desk, answering the telephone, seeing people to their tables and then waiting on the tables and a part time chef. The food was not as ordered and was not to a good enough standard and we sent it back to the kitchen untouched. Although I had seen the Chef when we sat down at the table the waitress said he had left the kitchen and the Hotel and so she could not do anything about our complaint. There were four other tables occupied - some by other Groupon users and all ot them were complaining to the waitress who then telephoned the owner who was not in the Hotel. The owner asked her to get our telephone numbers and he would phone us and sort things out - which of course he never did. He did ask the waitress to tell us however that if we had read the small print on the Groupon voucher it said they could replace the deal with something else if they wished. Although we hadnt got what we ordered that was not a problem with me - what was the problem was that the food we were served was of such poor and cheap quality, badly prepared and looked as though it had been sitting on a counter top for some considerable time - so much so that we neither wanted to eat it or would have trusted it to be ok. The next table was occupied by a lady and her friend who had been given the voucher as a treat by her daughter for her birthday which was that day and she was in tears over what she had been served and the fact that there was no one there who could have given them something else. I do not think that this Hotel should be given the opportunity to take part in any future Groupon offers as they obviously treat it as something cheap and not worth putting any effort into it and I feel that this reflects bady on Groupon. I would just add that Groupon Liverpool Customer Care were 1st class in dealing with my complaint about my poor experience at the Alexandra & Victoria Hotel.
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