Albert and Victoria

Hotel & Accommodation
38 The Promenade, Southport PR8 1QU 38 The Promenade, Southport PR8 1QU Directions
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Report | 4 years ago
On the day I went to the Alexandra & Victoria there was one lady only on the reception desk, answering the telephone, seeing people to their tables and then waiting on the tables and a part time chef. The food was not as ordered and was not to a good enough standard and we sent it back to the kitchen untouched. Although I had seen the Chef when we sat down at the table the waitress said he had left the kitchen and the Hotel and so she could not do anything about our complaint. There were four other tables occupied - some by other Groupon users and all ot them were complaining to the waitress who then telephoned the owner who was not in the Hotel. The owner asked her to get our telephone numbers and he would phone us and sort things out - which of course he never did. He did ask the waitress to tell us however that if we had read the small print on the Groupon voucher it said they could replace the deal with something else if they wished. Although we hadnt got what we ordered that was not a problem with me - what was the problem was that the food we were served was of such poor and cheap quality, badly prepared and looked as though it had been sitting on a counter top for some considerable time - so much so that we neither wanted to eat it or would have trusted it to be ok. The next table was occupied by a lady and her friend who had been given the voucher as a treat by her daughter for her birthday which was that day and she was in tears over what she had been served and the fact that there was no one there who could have given them something else. I do not think that this Hotel should be given the opportunity to take part in any future Groupon offers as they obviously treat it as something cheap and not worth putting any effort into it and I feel that this reflects bady on Groupon. I would just add that Groupon Liverpool Customer Care were 1st class in dealing with my complaint about my poor experience at the Alexandra & Victoria Hotel.
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Report | 4 years ago
The description of the food was a sham. It was extreamly poor quality fare which was not worth a fraction of the money paid. The valuation provided to Groupon was a joke and as such gives me concern about some other deals which are offered. I would recommend others NOT to visit this venue. extreamly dissappointed.
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Report | 4 years ago
I went there for afternoon tea - the sandwiches were dry, the cakes were dry and looked like they were out of a Kipling box and the mulled wine tasted very cheap.
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Report | 4 years ago
The Christmas themed afternoon tea I paid for was not provided. Non of the Christmas themed sandwiches were offered, nor was the spiced pear tart or Christmas pudding. The dining area was dirty and service was sloppy. I was extremely embarrassed to have taken a friend with me as a Christmas gift.
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Report | 4 years ago
lovely gift we really enjoyed it thank you
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Report | 4 years ago
Food awful.
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Report | 4 years ago
My family and I have just got back from the rip-off experience of our life! It's New Year's Eve (Dec 31, 2012). We've had a nice family Christmas with my Father up from Oxford to help us celebrate the Christmas & New Year. My wife bought a Groupon voucher to attend the Alexandra and Victoria Hotel (Southport) for their "Christmas High Tea Experience", which the Groupon voucher reckoned was worth £100. What an appalling rip-off! The fact that we only paid £35 (because of the voucher discount) is no consolation at all as I would have complained if we'd paid £3.00 per head (there were four of us). Firstly, our original visit was postponed at very short notice indeed. We had been due to attend the 'High Tea experience' the day before we actually went (Dec 30th at 2:30pm) but at 1:00pm just as we about to leave, we received a phone call from the hotel saying that they had a large buffet group in and that we couldn't be accommodated at the original time (even though it was booked several days before the intended date) due to lack of space. They were apologetic so I didn't mind too much as they said we could go the next day at 2:30, and this is what we did. So, earlier this afternoon we set off for the hotel. There were some early clues as to what we might expect. Our table had been set up for two, rather than four, so while the waitress changed the table layout we sat in a very drab reception area which looked awful. It was grubby and the carpet hadn't seen a vacuum cleaner for several days. When we moved through to the restaurant (a conservatory area) it was obvious that the cleaning from the 'buffet' the day or night before had not been taken seriously. There were used plastic cutlery under some tables and the crumbs from previous diners and meals were still on the floor. I thought the dining area was shabby and tired looking, nothing like the cosy Christmas experience we might have expected. There was a beige coloured chair at another vacant table which had grubby hand marks on it - it looked as though it hadn't been cleaned for months, perhaps years! Perhaps most disappointing was the food.... the very thing that we had gone to experience! When we bought the Groupon voucher, the advertising painted a picture of a high-class Christmas experience... was I wrong to imagine an 'Olde-Worlde', comfortable, cosy restaurant , perhaps with crisp white tablecloths and attentive waiters. This was a reasonable assumption, afterall the advertsing stated that this was worth £100.... that's £25 each.... for which I would have expected a high degree of excellence. Sadly, the crisp white table cloths and cosy atmos of my imagination didn't stand a chance to materialise. What we received was utter trash! The sandwiches were of the standard I might expect from one of those greasy-spoon vans that you sometimes see in laybys on minor link roads.... there was no choice and nobody asked what we might like... we got tuna/mayo, cheese and onion and plain ham (although they had the good grace to cut the crusts off!). We expected scones but none arrived although they did provided the 'cream'. There was no jam (but hey, we didn't get the poxy scones.... why would we need the jam?!) and the 'cakes' which we thought might be home made were all obviously from a catering pack. The chocolate swiss roll looked as if it had been left over from the previous night's buffet... it was soggy and looked as though it had suffered a cardiac arrest... there were two mince pies, in individual, neat, factory produced silver foil trays (classy!) and some very moist christmas cake which was very unappetising. The coffee was served in individual coffee pots which was a nice touch but sadly the coffee didn't taste like coffee... it was weak and luke warm. The advert showed a steaming mug of mulled wine, complete with assorted fruits and a cinamon stick.... what we got was three glasses of microwave heated red liquid. Utterly hopeless ! The hotel is advertised as a "family run business" which adds to the impression of a really cosy, comfortable, value for money, with high levels of customer service... blimey, I'd rather stay at Fawlty Towers... at least there I'd have a laugh! So, all in all, a dreadful, dreadful, dreadful experience. The family that runs this place should be ashamed of themselves.
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Report | 4 years ago
poor value for money, even with the discount
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Report | 4 years ago
As per my email to you after our visit, the offer was not as advertised: all the elements were there, but standards were very poor. Store bought smart price cakes, stale sandwiches, mulled wine out of a carton, squirty cream. Decor was also average, with zero atmosphere. Very disappointed, to the extent that I question the Groupon deals.
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Report | 4 years ago
when doing afternoon teas, use the little teacake stands , use proper mulled wine, i think we were just served warm wine, i had seen better and tasted better high teas, although my friend and I had a nice time and the staff were friendly, the bread was going stale and there wasnt enough variation in sandwiches. i have recently been to the Vincent Hotel and that was tops.
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