Green Acres Cottages

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Penpillik, Penpillick PL24 2RU Penpillik, Penpillick PL24 2RU Directions
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Report | 2 years ago
One down side was bathroom could do with shower head fitted to bath.
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Report | 2 years ago
The view,the cottage was clean and well equipped. We enjoyed our stay with our elderly parents.
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Report | 2 years ago
Their check in is at 4 pm and chk out at 10. So half day is gone And offers through groupon is not really an offer. If you book on website for 3 nights then 4 th night is free. On groupon 4 th night is not free but the charge is discounted for 1 night.
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Report | 2 years ago
Lovely clean, spacious cottages with good views & indoor swimming pool
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Report | 2 years ago
The above I don't care I am in one very angry customer. I do not wish to receive a reply from the woman we dealt with I don't want excuses I want an appology and factual reasons why these ississuwere present during our stay.
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Report | 2 years ago
Nothing really the place was dirty and the woman who seemed to be in charge was rude with appalling customer service skills when we complained making excuses for the dog poo which she said was Fox poo. There were two lots in the garden and it must have been an impressive Fox to get into the garden just for a poo considering there was a huge field next to it, but whether it was Fox poo or not it shoupdbhave been checked that morning prior to us arriving. Then to insult our intelligence by saying this is the country! I own a farm in north Wales with my parents and I'm from the country so I know what the country is. Same with cobwebs everywhere inside. That was not from a couple of days they were old. There was chips and nuts under the sofa and loom bands and pencils between the sofa considering that it was a sofa bed her laim excuse of 'we don't have time to spring clean after every stay' was discussing, these are basic cleaning requirements for an establishment. of that's the case this place clearly needs to hire more staff. Bed linen had blond hair on it and I have red hair and my husband is grey so it clearly wasn't ours. clumps of blond hair on the floor and incorrect inventory which she said was 'due a check' so you could be accused of taking items if you didn't check the inventory before hand. I won't stay here again noisey neighbours and the office seemed to be open as and when no access to the pool when you wanted to use it. Very poor, it seemed to us that things were put in place there just for show in case they were inspected but below the surface this establishment does not meet requirements and certainly doesn't warrant the rating it boasts. My husband left his top in the wardrobe and we are now days down the line and no one has gotten in contact to arrange it's return so clearly the wardrobes haven't been checked or ththejust don't care. I was appauled and angered at the lack of customer service from the woman in charge a people skills course is clearly due a response with 'sorry you feel like that' is not acceptable it's not a feeling the points we raised they were fact we took photos as evidence. I would not stay here again. Not will I be recommending it to friends and family. If we hadn't have travelled over six hours to get there we would have looked for somewhere else to stay. We have stayed in many establishments for a lot less and clean. This was not worth the money. I will also be leaving reviews elsewhere to ensure ototherare prepared to be disappointed my husband's birthday was ruined here.
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Report | 2 years ago
Very nice, thanks you.
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Report | 2 years ago
The cottage, views and pool were all great.
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Report | 2 years ago
Nice clean accommodation, beautiful sights from cottages, super indoor pool.
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Report | 2 years ago
Love your site and we would definitely recommended to friends and family
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