Report | 2 years ago
A few suggestions that may make your future customers feel a little more welcome than I did: - make it clear where the salon is and that your business is within another salon with a different name, preferably on the paperwork. - when you answer the phone, state your name and/or the name of the salon, not just "Hello?" - smile, make eye contact and don't argue with or belittle your customers, even if you disagree with them. - If dying hair, make sure all hair dye (or as much as possible) is removed from the client's hairline before they leave the salon.
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