Britannia Airport Inn - Non Accommodation

Spa
Altrincham Road, Wilmslow SK9 4LR Altrincham Road, Wilmslow SK9 4LR Directions
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64% of 69 customers recommended

From Our Editors

Within easy reach of Manchester airport, the Britannia Airport Inn combines comfort with opportunities for culinary enthusiasts and serenity seekers. Boasting a variety of standard, executive and accessible rooms, the hotel features extensive leisure facilities, including a Jacuzzi, cardio room and squash court. Nibbles and more comprehensive meals are available on-site in one of the three restaurants and bars, while conference facilities can be hired out for courses and functions.

Comments

250
80 Tips
Report | a month ago
Terrible experience. Dirty grubby place. Only manicure offered. Jacuzzi not working. Screwed up grubby bathrobes, no slippers and floor was dirty and slippy. Lunch was dry bread and a cheese slice and the other was ham. Wilted leaves as side salad.
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Report | a month ago
completely disorganized had treatment 2 hours after appointment was booked, one staff member left to deal with all the Treatments herself. waste of money.!!
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Report | 2 months ago
Paid for a spa day for 4 but only 2 could have the treatment and could only have a manicure or a pedicure which came off within 1hr The lunch was a soggy sandwich and the pool was full of sand and tiles falling off too.
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Report | 2 months ago
I booked this for my sister's birthday; we booked time off work and organised childcare. We got off the train at wilmslow only to receive a call to say our treatment had been cancelled. We explained that we had just arrived; so they said we could still use he facilities. On arrival it was very dated, dirty and not a relaxing experience. We asked for our lunch which was included at 1.15 and at 2.45 still hadn't received it. They didn't ask us what we wanted or if we had any dietary requirements. When it finally arrived the bread was hard. We left in disgust. Customer service was very poor and all they kept saying was we cannot do anything go through Groupon. I would never go again.
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Report | 2 months ago
Didn't get the treatments advertised jacuzzi wasnt working no slippers and afternoon tea wasn't great stale sandwiches and 1 cake each.
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Report | 3 months ago
The Spa was upside down a complete mess very disorganised with a grumpy young receptionist who did not want to work she was unhelpful unfriendly she looked very displeased when we asked for a drink as she never offered. The dressing robes were filthy and crumpled. The young lady who gave us a massage was good and friendly but very over worked due to manager of spa unable to give massage treatments herself due to injury and she failed to bring in another therapist to help out forcing one young lady to do massage after massage in a cold little dirty room with no relaxing music no bed roll very unhygienic and no essential oils or dimmed relaxing lighting. Lunch was a dry sandwich and a brownie we were very disapointed in this spa.
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Report | 3 months ago
Attitude and behaviour of staff was disgusting! We sat there for a long period of time without being offered a drink. We had to enquire twice about food as one of the couple was diabetic and they said food would be brought to them soon. Just over an hour later food arrived with half a cheese/beef sandwich each and salad. No crisps no wine. Service was just overall bad. Won't be returning and definitely won't be recommending
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Report | 3 months ago
I am waiting for a promised refund as 2 therapists had left and the one they had was working with out-of-date materials that didn't work!! Manager promised refund and to call me .... Nothing. Head office promised to call me .... Nothing!! Not impressed. Gabriella the therapist was a great girl though just all the other staff letting her down!!!
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Report | 3 months ago
Had a great time
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Report | 3 months ago
Fantastic staff, service and faci
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Britannia Airport Inn - Non Accommodation

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