Britannia Airport Inn - Non Accommodation

Spa
Altrincham Road, Wilmslow SK9 4LR Altrincham Road, Wilmslow SK9 4LR Directions
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69% of 59 customers recommended

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From Our Editors

Within easy reach of Manchester airport, the Britannia Airport Inn combines comfort with opportunities for culinary enthusiasts and serenity seekers. Boasting a variety of standard, executive and accessible rooms, the hotel features extensive leisure facilities, including a Jacuzzi, cardio room and squash court. Nibbles and more comprehensive meals are available on-site in one of the three restaurants and bars, while conference facilities can be hired out for courses and functions.

Comments

250
75 Tips
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Report | 13 days ago
The Spa was upside down a complete mess very disorganised with a grumpy young receptionist who did not want to work she was unhelpful unfriendly she looked very displeased when we asked for a drink as she never offered. The dressing robes were filthy and crumpled. The young lady who gave us a massage was good and friendly but very over worked due to manager of spa unable to give massage treatments herself due to injury and she failed to bring in another therapist to help out forcing one young lady to do massage after massage in a cold little dirty room with no relaxing music no bed roll very unhygienic and no essential oils or dimmed relaxing lighting. Lunch was a dry sandwich and a brownie we were very disapointed in this spa.
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Report | 13 days ago
Attitude and behaviour of staff was disgusting! We sat there for a long period of time without being offered a drink. We had to enquire twice about food as one of the couple was diabetic and they said food would be brought to them soon. Just over an hour later food arrived with half a cheese/beef sandwich each and salad. No crisps no wine. Service was just overall bad. Won't be returning and definitely won't be recommending
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Report | 22 days ago
I am waiting for a promised refund as 2 therapists had left and the one they had was working with out-of-date materials that didn't work!! Manager promised refund and to call me .... Nothing. Head office promised to call me .... Nothing!! Not impressed. Gabriella the therapist was a great girl though just all the other staff letting her down!!!
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Report | 22 days ago
Had a great time
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Report | a month ago
Fantastic staff, service and faci
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Report | a month ago
Not to busy, staff very friendly and helpful. Really enjoyed the time we spent there.
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Report | a month ago
We couldnot have a massage as a couple, didn't like the lunch and overall Its a two star hotel
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Report | 2 months ago
Helpful, very focused on customer service, very accommodating, lovely experience.
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Report | 2 months ago
The spa day was cancelled the night before because the masseur was ill and the manager told me he would email me to reschedule but I never heard anything. I have since called 3 times to try and reorganise the day but the manager is never there and I never hear anything back despite leaving details. I paid £50 for this experience and I am struggling to get it honoured by the hotel. I couldn't recommend this experience as I can't seem to have the expereince!
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Report | 2 months ago
Very friendly and relaxing day at the Britannia Airport inn. Food was very basic but I trually enjoyed
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Britannia Airport Inn - Non Accommodation

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