Report | 6 months ago
On arrival we were told there was no booking made in our name. Rather ridiculous as I phoned them twice and they also phoned me! We were eventually booked in after about 20 mins by a lovely lady (Terri) who was there on her own doing everything -- and I do mean everything. Checking in, the bar, taking orders for food in the evening (chefs arrival for dinner service) serving food, clearing tables. She was a gem! Unfortunately I am allergic to feathers (which I told them in one of my phone calls) Terri spent so much time trying to find an alternative without much success, even phoning the owners twice who lived only a mile away. Did they help -- no, they didn't. Eventually Terri found 2 very small and thin cot size duvets. We slept in some clothes and with our coats over us. The owner and his wife were there in the morning cooking and serving breakfast. my husband and I decided not to mention the events because we didn't want a bad atmosphere in such a small area with others around. No good morning from' Mrs Owner' - just 'the only thing I don't have is mushrooms - unless you'd like garlic mushrooms in cream sauce' Er, no, they were on the menu last night! So, no mushrooms, no beans, no low fat spread, a small and insignificant breakfast offering - no fish etc. The bacon was excellent though. No apology about the mix up on booking or the terrible nights sleep. Totally charmless! We talked to people who had paid full-price, poor people. A notice said, as the baths are large only half fill half way as water goes cold -- then if you want a shower you have to wait 30 minutes. Room quite dark - had to go outside to read. The pub needs some care and the owners need to go on a customer relations course. Hated the whole experience - it was quite distressing. If we had realised the sleeping situation before we had had a drink we would have left. Two days before we stayed in a small b&b which was the complete opposite to this. on leaving I asked the owners if they would pass a thank you card on to terri if I sent one in thepost as she had been so kind. Their reply was 'well, you could put it in an e-mail'
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