Avoid this Beauty Haven, I have payed to receive a miserable massage, they deserve to be close forever. Because she thought that I don’t know how is Swedish massage, this lady she just play to do this massage only on my back, no legs done, I didn’t expected this low quality massage. Avoid going there peo
This is the worst massage I have ever had. The lady was 30 minutes late for my appointment after telling me she couldn't do the massage at all. After I explained I had travelled a long way and taken time out of work to be there, she agreed to do it, especially as she had already cancelled two times on me previously.
When I arrived and was waiting, she had a client who's lashes were being tinted and she was too busy with other clients and therefore ended up leaving this lady unattended and her eyes started burning where it had been left on too long. The salon owner was no where to be seen, so I had to see to the woman with the eyelash tint on, searching the salon for some baby wipes to remove it for her!!
When she did the massage she was stressed and with very little time, going between me and another client. She left the room about 5 times in the 60 minutes to attend to her other client. She would come stomping back in, didn't put any music on, was very heavy footed around the bed, all you could hear was scaffolders shouting outside the window and she wasn't trained in massage, making the massage itself pretty painful when she was in the room. All in all, I would give it 0 out of 5 if I could.
I found this amazing groupon deal for 6 session laser hair removal for about £70 down from £1200. I called and booked what was meant to be a consultation and a patch test.
I arrived at this place and walked in. It was completely empty, dark and stuffy. A woman appeared, I assumed the owner, as she was the only soul on site. She had no idea about my booking, but she offered to do the patch test for me (not sure what happened to the consultation bit). Everything was rushed and I felt like a nuisance.
We went upstairs. I noticed the place was messy and dusty, like an airtight ghost town. In the room upstairs, the owner did not wash or sterelise her hands. She popped some plastic goggles on me with cotton disks inside each goggle (I assume this is their method of keeping things clean) and I was standing in the doorway and holding my bag.
The patch test lasted about 3 seconds. I felt cold gel (laser never involves gel, IPL does though) applied to my leg, then obviously an IPL machine was switched on and off once on the spot the gel was on. Reader, IT IS IPL THEY GIVE YOU, NOT LASER. And IPL at the lowest setting at that. They blatantly lie on Groupon about laser.
The whole time, I wasn't asked a single question. Anyone who's ever had laser will tell you a consultation is a must as there is a lot of questions to answer. When we were back downstairs (30 seconds later), I asked how long will laser hair removal sessions last on legs. Typically, it takes 2 hours to laser full legs. Well, the owner said 30 mins.
I felt very uneasy at this point. Then I looked at the beauty salon owner's toenails and I felt sick (do not look, I warned you). The owner proceeded to book a session for me and offered me to buy more cheap laser deals on the spot, which I declined. The appointment was subsequently rescheduled by the owner once.
For obvious reasons, I decided not to proceed. When I turned up to find out what I need to do to get a refund, the place was completely empty again and the door was locked with a note stuck to the door saying something like "be back at X time". The people in Worthing seem to steer well clear of this "salon". I waited and returned. The owner was not happy I turned up as she was walking around in the dark talking on the phone. She did not even put the phone down as she listened to why I was there (mind you, I had a "laser" hair removal session scheduled). The owner seemed relieved to be rid of me and I was ecstatic, too. She seemed cool about it, she said contact Groupon and if you have any trouble, call and I will sort it out with Groupon.
Well, guess what, Groupon did not want to refund me, surprise-surprise. I send the "salon" an email to no response. I then rang twice in a row and nobody answered. I got someone else to call on my behalf from their number and the owner picked up instantly. Once she was told what the call was about, she hung up.
Atrocious place, avoid at all cost. The owner is a filthy, rude, disgusting liar. And there is no laser machine at that place.
I got my money back in credits and we are going to a lovely local restaurant instead :)
P.S. It would be so ironic if the owner responded to my review after they've ignored my calls and emails, and hung up on me haha
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About This Deal
What’s included: one or three sessions of microdermabrasion
Type of microdermabrasion: crystal
Duration of treatment: 45 minutes
What is microdermabrasion?
It’s an advanced exfoliating technique in which the surface layer of dead skin cells is gently removed. The treatment aims to reduce the appearance of fine lines, and generally encourage brighter complexions.
How can people prepare?
Clients are advised to avoid the use of chemical creams, electrolysis, peeling cosmetics and waxing five days before the treatment.
What does aftercare involve?
People should wash their face using only cold or tepid water for the first day, and avoid lotions and products with harsh ingredients. Their skin may look slightly red but this will fade over the following couple of days.
New customers only. Customers with sensitive skin may wish to consider their suitability before purchase. No open cuts or contagious skin complaints. 24-hour cancellation notice required. Appointment required, contact by phone at 01903531217; provide Groupon code. Present Groupon on arrival. Under 18s must be accompanied by an adult. Valid Mon-Sat 9.30am-5.30pm. The first session must be taken within voucher validity. Limit 1 per person(s), may buy 1 additional as gift(s). Valid only for option purchased. Expires 4 months after purchase.
About Beauty Heaven
Established in 2015, Beauty Heaven offers a wide range of treatments for the beauty buffs of Worthing and beyond. Massages, facials and nail care services are available to help customers look and feel their best, while waxing and threading packages can help banish hair from an array of body areas. The venue is made cosy with wooden floors, chandeliers and wall art.