I bought this voucher some time ago now and threw no fault of my own, I have still not been able to use it. Not only does this company not answer the phone, but now they are ignoring emails too.
Very unprofessional and a total waste if money!!!
A full refund would be appreciated.
Was booked in to this Spa for 2nd December after weeks and weeks trying to sort out an actual appointment. Now i find out they have been closed down and this birthday present i have purchased is not going to happen. Will be expecting a full refund off Groupon which the Spa apparently tell me they will provide.
This place is closed down. We arrived today for our spa day to find the building with a padlock on the gate and no one answering calls. The builders in the place next door said they’ve gone bust. Did not have any contact to cancel our day. Hopefully receive refund from groupon as has this booked for months
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About This Deal
Choose from Four Options
£59 for a spa day with a glass of bubbly and four treatments for one (69% off)
£69 for a spa day with a glass of bubbly, four treatments and a light lunch for one (64% off)
£118 for a spa day with a glass of bubbly and four treatments for two (69% off)
£138 for a spa day with a glass of bubbly, four treatments and a light lunch for two (64% off)
This four-hour package includes: glass of bubbly | spa access | robe and slippers hire | hot stone back, neck and shoulder massage | hydrating facial | 30-minute infrared sauna session | Rasul scrub treatment | optional light lunch
Expires 4 months after purchase. Limit 1 per 1 or 2 people, may buy 4 additional as gifts. New customers only. Booking required by phone on 0151 281 5135 or email email@example.com; provide Groupon code. Present printed Groupon on arrival. Business is closed due to Covid until 7 Jan 2021. 48-hour cancellation policy. Must be age 16 or over. Non-alcoholic options are available for those under 18. Female-only spa. Robe and slippers included on arrival. Valid Wed-Fri 10am-6pm. Limited weekend availability. Spa days booked in 4-hour time slots between 10am-6pm and including 2 hours of treatments. Additional treatments can be taken on the day from the treatments list. All additional spend to be paid directly to the merchant. Max. 4 customers per Groupon booking. Please note Saturdays are fully booked until the end of April and then with limited availability. Valid only for option purchased.
About Carnatic Spa
A Liverpool oasis of calm reserved exclusively for the women of the world, Carnatic Spa is home to skilled beauticians and masseuses who perform a range of treatments using such notable brands as OPI, CND, Crystal Clear, Sienna and Nouveau. The spa houses a relaxing hot tub, rasul mud steam room and an aqua-jet swimming pool complete with a retractable roof capable of providing a more atmospheric experience.