Although there is a lift, difficult for people with reduced mobility to use spa fully, still plenty of steps to the swimming pool.
As we were new to the facility there were no maps/good signage to help us find our way around.
Lift opened on first floor into a staff area and no signs as to where the bistro and spa were.
Excellent staff within the spa, poor service in the bistro, understaffed and very slow.
Negatives: It took ages to book with them.
They have plenty of things to improve in the spa, as for example the customer service: the staff seems very stressed and not approachable at all. No hairdryer.
The restaurant didn’t have vegetal milk because they were about to close because of the lockdown (2 days left).
Positives: My treatment was great. She was very professional and made feel so comfortable.
Staff in the restaurant very friendly.
Don’t expect too much, felt hurried and impersonal. It’s sold as three treatments but they count a quick head rub whilst your face mask is on as one..
Whilst waiting for over an hour for her treatment my friend was constantly ignored by therapists and not offered as much as a drink of water.
We made the most of our day, but wouldn’t hurry to go back.
The rooms are looking tired and the choice of lunch was limited to small pizza or pasta or a choice of two boring salads....everything else was extra.
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About This Deal
What’s included: spa package with lunch and Prosecco for one or two
Spa package includes: full-body massage | Indian head massage | mini Elemis facial | robe and towel hire | four-hour access to spa facilities | lunch | 125ml glass of Prosecco per person or a bottle of Prosecco to share per two
Spa facilities include: 20-metre swimming pool | hot tub | sauna | steam room | relaxation room | outdoor hot tub | eating area | sun deck | changing rooms with showers and lockers
Customers can also receive 25% discount on additional pre-booked treatments made at the time of booking Spa day (excluding massage collection)
Expires 4 months after purchase. Limit 1 per 1 or 2 people, may buy 1 additional as gifts. Maximum 4 vouchers per group. Booking required 3 weeks in advance to avoid disappointment, please call 441934834343; provide Groupon code. Present Groupon on arrival. 72-hour cancellation and rescheduling policy. Must be 16 or older. Under 18s must be accompanied by an adult. Must be 18 or older with a valid ID for alcohol. Voucher's validity cannot be extended. Once the voucher has expired, it becomes invalid. Eat-in only. Valid on a set lunch menu. Gym and Health Club facilities are available to book/use on the day. A 45-minute turnaround in the restaurant. Spa access valid for a maximum of 4 hours. Not valid on Saturday. Limited Sunday availability. Spa facility to hold up to 40 people a day. Valid Sun-Fri. Valid for option purchased only.
About DoubleTree by Hilton Cadbury House
DoubleTree by Hilton Cadbury House is fully equipped with three fitness studios offering over 230 classes per week including virtual and on demand classes. In addition to a swimming pool, sauna, steam room, hot tub, relaxation room, and outdoor facilities, guests can also take part in personal training sessions. The spa element of the establishment features opportunities for sports massages, beauty treatments, and holistic therapies. Foodies can savour the cuisine and drinks offered by Macro Pierre White Bardolino’s restaurant and Marconi’s coffee and juice shop.