Massage and facial were great. I paid extra for the facial.
The confrontation towards me about the nail service I had booked months in advance for was completely unnecessary and made me feel completely unwelcome.
I had bounced backwards at forwards via email to book this and did speak to someone to ask for the possibility of a gel upgrade and also a soak off.
It hadn’t been booked in correctly and I was actually shouted at by a member of staff. I would never return. I was looking forward to this as it’s the first day off I have had in months. So, was disappointed. Also I don’t know what happened to our prosecco but we were not offered it, and I didn’t bother asking as I just wanted to leave.
Overall we had a very enjoyable day the pool was warm and lunch as amazing.
The changing area could do with a little clean and there was no hand wash and hand cream set in there, there were in the toilets in the other areas.
The treatments were very enjoyable, but all mine started late and finished early, I felt a little cheated and unimpressed by that.
The overall organisation could be better, it looked like they weren't prepared for us, other Spa Days I have done were better organised for our arrival.
Earned when a user has gotten 2 or more helpful votes
About This Deal
Full-day spa access
Moisturising and nourishing Superfood facial using Elemis products
Towel hire, robe and slippers and hot drinks
Use of all leisure facilities:
15-meter swimming pool
£10 surcharge to upgrade the facial to a full-body massage.
Need To Know
Expires 4 months after purchase. Limit 1 per 2 people, may buy 2 additional as gifts. Booking required, please call 0124 222 9297; provide Groupon code. Present Groupon on arrival. 48-hour cancellation policy. Must be 16 or older; under 18s must be accompanied by an adult. £10 surcharge to upgrade the facial to a full-body massage. Valid 7 days a week. Opening hours: Leisure Club 6.30am-10pm; beauty salon 9am-5pm; last treatment booking time 4.30pm. Customers to bring swimwear for the Health Club. Not to be used in conjunction with any other offer. Suitable for men and women. No medical restrictions - if deemed unsuitable for treatments a refund will be given. Valid for option purchased only.
About DoubleTree by Hilton Cheltenham
DoubleTree by Hilton Cheltenham is a four-star country house hotel overlooking a lake and located adjacent to Lilleybrook golf course. Visitors can enjoy a plethora of dishes at the on-site restaurant, or take advantage of spa facilities that include a gym and swimming pool. Hilton Cheltenham can cater for weddings and conferences, and holds special events on holidays such as Christmas and New Year.