Massage and facial were great. I paid extra for the facial.
The confrontation towards me about the nail service I had booked months in advance for was completely unnecessary and made me feel completely unwelcome.
I had bounced backwards at forwards via email to book this and did speak to someone to ask for the possibility of a gel upgrade and also a soak off.
It hadn’t been booked in correctly and I was actually shouted at by a member of staff. I would never return. I was looking forward to this as it’s the first day off I have had in months. So, was disappointed. Also I don’t know what happened to our prosecco but we were not offered it, and I didn’t bother asking as I just wanted to leave.
Overall we had a very enjoyable day the pool was warm and lunch as amazing.
The changing area could do with a little clean and there was no hand wash and hand cream set in there, there were in the toilets in the other areas.
The treatments were very enjoyable, but all mine started late and finished early, I felt a little cheated and unimpressed by that.
The overall organisation could be better, it looked like they weren't prepared for us, other Spa Days I have done were better organised for our arrival.
Spa facilities include: fitness suite | 15-metre swimming pool | sauna | steam room | hot tub
Afternoon tea includes: selection of finger sandwiches with traditional fillings | selection of mini desserts | warm fruit scones with strawberry jam and clotted cream | tea and coffee
£10 per person surcharge for weekend bookings. £10 per person surcharge to upgrade to a one-hour facial or full-body massage.
Need To Know
Expires 4 months after purchase. Limit 1 per 2 people, may buy 2 additional as gifts. Booking required by phone on 01242229297, provide Groupon codes. Present printed Groupon on arrival. 48-hour cancellation policy. Valid Mon-Fri; leisure club open 6.30am-10pm, beauty salon 9am-5pm; last treatment booking at 4.30pm. £10 per person surcharge for weekend bookings. £10 per person surcharge to upgrade to 1-hour facial or full-body massage. Must be 16 or older. Under 18s must be accompanied by an adult. Must bring swimwear to access the health club. Not valid in conjunction with any other offer. Full refund if found unsuitable for treatments. Valid for selected treatments only. Valid for set menu only.
About DoubleTree by Hilton Cheltenham
DoubleTree by Hilton Cheltenham is a four-star country house hotel overlooking a lake and located adjacent to Lilleybrook golf course. Visitors can enjoy a plethora of dishes at the on-site restaurant, or take advantage of spa facilities that include a gym and swimming pool. Hilton Cheltenham can cater for weddings and conferences, and holds special events on holidays such as Christmas and New Year.