I bought the half head of highlights for £50 and half way through the process when my hair had just been bleached and had that coppery colour Stacy (hairdresser) says "you'll have to put toner on that and it'll be extra £20". If you're going to charge extra for toner when bleaching hair it should be put in the description or before the appointment as I found this very unprofessional. Because I have a lot of hair, she rushed it when drying it and rushed it when straightening it as it didn't seem she wanted to spend a long time making it look nice. She didn't put any heat protector on nor any oils after bleaching it. Even though she's a lovely and chatty woman I thought it was a mediocre visit. The colour turned out fine but for £70 not £50 as advertised.