Do not book this experience through Groupon. There is a breakdown of communication between Groupon and Kew Little Pigs (KLP). This was confirmed by a member of staff at KLP.
The terms and conditions of this Groupon experience means you cannot cancel once booked even if you have covid.
In my opinion this will lead to people visiting KLP with covid or symptoms rather than lose their money.
That makes this statement incorrect “ This merchant is open for business and taking steps to help protect your health by following all applicable laws and regulations concerning COVID-19 safety.”
It is now not law that you have to self isolate if you test positive for covid.
Customer service is poor from both Groupon and KLP.
Booking this experience through groupon was awful. I booked a time & date with groupon, but when I contacted little pigs they had no record of the booking & said I could only sort this through groupon. Contacting groupon was hard work, & they didn't seem to understand what the problem was, it became very stressful trying to deal with. Eventually managed to book & were looking forward to the treat for my daughter's birthday. A week before my eldest daughter caught covid, we contacted kew little pigs to rearrange, but were told we couldn't. Our choices were to lose our money or leave our sick child at home. Really disappointed with the service & surprised there is no covid policy that allows you to rearrange in the event of covid like so many other businesses. In short if there's a chance one of your party could get covid, don't book this.
Limited facilities, seems quite expensive for the experience you get.
Wonderful dayout! Piggies are so funny 🐷
What an amazing experience… the pigs are just lovely and the carers very nice. They were feeding them whilst we were there and allowed us to give them some carrots and apples.
They introduced us to all of them and were around in case anyone needed help.
Highly recommended and will definitely go back. Fell in love with all of them🥰