Definitely our last visit here on a Groupon Deal as I'm afraid the service was nothing more than shocking.
Distinct lack of engagement or any real urgency from any of the staff. After 15 minutes I had to flag down a member of staff to place a drinks order which by some of the other couples that were seated after us was record speed based on their waiting which I wouldn't have tolerated.
Starters were fine so no issue with that at all and tasted good - 1 x Onion Soup and 1 x Goats Cheese and Beetroot.
For the mains we both had Steaks with one being ok but the second I'm afraid was a very poor cut of meat and had I would say 30% fat which was inedible. We had also ordered Spinach with the main which didn't come out at the time and had to chase which finally arrived some 4 to 5 minutes later with no apology!
As well as the overall poor service and not satisfactory mains when the bill came although it had captured that it was a Groupon Deal it still also added for one of the starters at £8.95 which we nearly missed. This was explained to the waitress who obviously deducted it to give the correct amount due but again no apology.
I appreciate we were on a Groupon and not paying full whack from the menu but the experience is one that should lend itself to encourage visitors to return again in the future when unfortunately this has had the opposite effect which is being experienced more and more through various reviews.
The issues I would say are not the number of staff on duty but more so that they are all milling around and chatting without really knowing what to do which should be down to the management to sort.
Need to up the game.......
It was an awful experience. I got the voucher to celebrate the birthday of a friend and my sister’s first time in Birmingham. I booked in advance we were promptly sited but none approached us during the next 30 mins. We asked for water thinking that our afternoon tea was coming and they brought us a bottle of water without glasses we had to call the waiter again to request glasses. 10 mins later a different waitress approached us asking if we wanted to order. We were so confused and explained that we have booked an afternoon tea. One of the hostess approached us to apologise but the things did not improve. It took another 10 mins to get the tea, and the pastries. The food was good but they didn’t bring us tea cups we had to ask for them, they didn’t bring spoons or sugar. At that point my afternoon was ruined and not even the good food or the view would fix the awful experience. I will strongly discourage to anyone to buy this deal.
The restaurant is romantic and apart from that the food wasn’t impressive at all, maybe order from different menu will get served different quality food! The voucher food menu tasteless and also I don’t like the idea of window seat will have to pay £10 per person. I won’t recommend this place for those reasons!
Validity: Valid from 2 May 2022 to 29 Jul 2022.
Purchase: Limit 2 per 2 people, may buy 2 additional as gifts.
Restrictions: Booking required at least four weeks in advance to ensure availability and so avoid disappointment, please call 0121 634 3433 between 9am and 6.30pm; provide Groupon security code. Please note delays may be experienced at peak times so alternatively email
firstname.lastname@example.org and ensure to provide voucher code,
security code, required reservation date and time, and the number of
persons. Once your booking has been confirmed you are bound by Marco Pierre White
Steakhouse Bar & Grill terms and conditions, make sure that you understand
their rules regarding cancellation and booking changes. Present printed Groupon on arrival. 24-hour cancellation policy. Failure to cancel or change a booking less than 24 hrs prior to reservation time will result in no show charge of £15 per person made to the card used to guarantee the booking. Must be 18 or older with a valid ID for alcohol. Valid Mon-Thu midday-6pm and Fri midday-4.30pm. Not available for weekend redemptions, no upgrades accepted. Table is available for two hours. Maximum 6 people per booking. Please mention any dietary requirements at the time of booking. Smart casual dress code applies; no tracksuits, sports shirts, sports shoes, caps and flip flops. Not valid in conjunction with any other offer. A discretionary service charge of 10% will be added to the bill. Valid for this set menu only. Valid on option purchased only.
About Marco Pierre White Steakhouse Bar and Grill Birmingham
Occupying a prime spot on the 25th floor of Birmingham's The Cube, the Marco Pierre White Steakhouse Bar and Grill serves up the renowned chef's pick of steak dishes and Champagne cocktails. The high-altitude surrounds include 360-degree views of the city, and the menu features British dishes dressed up with a dash of European flair. Guests can treat themselves to a post-dinner tipple, with various bubblies, wines and sparkling cocktails up for grabs.