Participants can learn the ins and outs of customer services, including face-to-face interactions, escalations and customer retention
What You'll Get
The syllabus includes:
- Understanding customer services
- The customer
- Attitude is everything
- Caring for the customer’s needs
- Customer retention
- Face-to-face customer service
- Telephone customer service
- Electronic customer service
- Rescuing difficult customers
- Make an impression every time
See the full syllabus.
The Fine Print
Must redeem by 30 Sep 2020. Course content available for a lifetime from registration date.
Purchase: Limit 1 per person. May buy 4 additional as gifts.
Restrictions: Register online: https://newskillsacademy.co.uk/redeem-a-voucher/. No refunds or cancellation once log in details have been provided. Internet connection required. Merchant's certificate of completion is included for successful participants. The certificate will be made available online. Customer service available 24/7 at https://newskillsacademy.co.uk/contact/
About New Skills Academy
Offering over 190 online courses, New Skills Academy allows students to get a verifiable qualification and improve career prospects. The portfolio includes courses ranging from dog grooming and pet sitting to retail banking, event management and cabin crew skills. A team of experienced and knowledgeable tutors are on hand to offer help and support. All courses are available online, and can be accessed using a PC, MacBook, tablet or smartphone.