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Level 2 and 3 Customer Services Online Course from New Skills Academy

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Participants can learn the ins and outs of customer services, including face-to-face interactions, escalations and customer retention

Customer Reviews

100% Verified Reviews
All reviews are from people who have redeemed deals with this merchant.
24 ratings17 reviews
April 30, 2020
Very good and easy to use
1 ratings1 reviews
October 16, 2020
have not started the course yet will share once I have done a few modules.
1 ratings1 reviews
October 16, 2020
Well pres
4 ratings4 reviews
October 8, 2020
Excellent course so far (I am only up to module 4). Good detail. Clear information and illustrations.
1 ratings1 reviews
October 3, 2020
Great easy to follow course, very informative
2 ratings2 reviews
October 2, 2020
Great course, simple and easy layout. Could do with an audio option but would use again.
1 ratings1 reviews
October 2, 2020
Just sta
1 ratings1 reviews
October 2, 2020
Absolutely interesting course
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About This Deal

After purchasing this deal, you'll need to visit the website listed on your voucher to complete redemption.

The syllabus includes:

  • Understanding customer services
  • The customer
  • Attitude is everything
  • Caring for the customer’s needs
  • Customer retention
  • Face-to-face customer service
  • Telephone customer service
  • Electronic customer service
  • Rescuing difficult customers
  • Escalation
  • Make an impression every time

See the full syllabus.

Need To Know

Validity: Must redeem by 30 Sep 2020. Course content available for a lifetime from registration date. 
Purchase: Limit 1 per person. May buy 4 additional as gifts. 
Restrictions:  Register online: No refunds or cancellation once log in details have been provided. Internet connection required. Merchant's certificate of completion is included for successful participants. The certificate will be made available online. Customer service available 24/7 at

About New Skills Academy

Offering over 190 online courses, New Skills Academy allows students to get a verifiable qualification and improve career prospects. The portfolio includes courses ranging from dog grooming and pet sitting to retail banking, event management and cabin crew skills. A team of experienced and knowledgeable tutors are on hand to offer help and support. All courses are available online, and can be accessed using a PC, MacBook, tablet or smartphone.