Changing rooms too small, chair needed inside each changing area to assist guest in derobing. Both changing rooms and directly outside very claustrophobic and needs reorganisation as totally wrong and ackward for guests.
Spa pool way too small. Sauna ok.
Massage / facial very disappointing.
Afternoon tea Ok, scones stale, cooked and frozen ahead of time, I suspect.
Sandwiches mostly ok, drinks good options.
Unfortunately, I won’t be returning. I feel I was way overcharged for this event.
The restaurant is dated looking and aspects like paper napkins and average tea bags instead of fresh tea made it seem quite cheap- also only instant decaf coffee. The food was disappointing as the sandwiches were just not nice. The cheese and houmous sandwich didn't even have proper cheese, it was straight out of the packet and it's not hard to get sandwiches right. On the plus side the sweets were much better, particularly the scones and the staff couldn't do enough to try and be helpful and accomodating.
The spa is very small and it's quite a strange environment as the reception is in the same room as the jacuzzi. We didn't use the facilities because they were pretty basic and I'm not sure why anyone would want to relax there whilst fully clothed guests are being greeted and hanging around for treatments in the same room with an open door to the rest of the hotel.
My mum really enjoyed her hour long massage which was the whole point, as it was a Christmas present. I had a male masseuse which I would have liked to have been warned about prior to the treatment or booking as although I would have liked to think I'd be fine with it I actually did find it quite off-putting.
Overall, if I had seen more honest reviews I would have paid more for a better experience. £70 would be just about suited to this package if the spa access was worth anything, but ultimately we didn't use it as it didn't look relaxing and I was very disappointed with the sandwiches.
The highlight of this visit was definitely the staff! Especially those in the restaurant/bar. The spa isn't quite as spacious as we expected, its very small and has a steam room and jacuzzi. Friendly receptionist there. Afternoon tea very nice. Would go again
Absolutely lovely ambience, all the staff were welcoming and a special shout out to Jessica who provided exceptional service ! I was even given a surprise birthday dessert which I definitely did not expect. 5* Service and we’ll definitely be going back
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What You'll Get
What’s included: treatment of choice, such as aromatherapy, Swedish or deep tissue massage
Treatments can be booked between 9:00 a.m. - 7:00 p.m.
Type of cuisine: British; vegetarian and vegan options available
What’s included: any dish from “à la carte” menu, such as quinoa salad with avocado, poached eggs with olive oil or jacket potatoes with baked beans
Day validity: Monday-Sunday
Breakfast served from 8.00 a.m. to 10.30 a.m.
Must-try dish: sliced avocado and poached eggs on a toast drizzled with olive oil
Amenities: lounge | hot tub | steam room
Bathrobe and slippers are included
Spa facilities are open from 8 a.m. - 8 p.m.
The Fine Print
Expires 4 months after purchase. Limit 1 per 2 people, may buy 1 additional as a gift. Booking required, please call 020 7723 3434 or email firstname.lastname@example.org; provide Groupon code. Same day appointments accepted, subject to availability. Present Groupon on arrival. 48-hour cancellation policy. Must be 18 or older. Valid for any breakfast dish up to the value of £5.95, a treatment up to 25 minutes and a spa access for two hours per person. Breakfast is served 8am-10.30am; spa facilities available 8am-8pm, treatments can be booked 9am-7pm. Bathrobe and slippers are included. Booking required in advance and is subject to availability for all of the above. Valid Mon-Sun. Valid for option purchased only.
About 5* The Chilworth London Hotel
The team at The five-star Chilworth London Hotel aims to offer a wide range of hospitality services while avoiding a depersonalised atmosphere of sizeable hotels. Overlooking Paddington, Bayswater and Hallfield Estate, the establishment draws on central London's unquestionable heritage. The on-site bar serves up cocktails and other refreshing drinks, while the afternoons see visitors tucking into traditional finger sandwiches and scones.